Skylar Scroggins
They merc'd the old app without so much as an email. Even the old app doesn't twll you it's no longer supported. It just tells you to try again. You send emails more than once a week and one of them couldn't mention the app was no longer supported? Now we have this new one that's terrible and functions less than the website?? Asinine.
4 people found this review helpful
Lush Fresh Handmade Cosmetics
11 April 2024
We're sorry to hear that you are not enjoing the all. We value all feedback so I will pass this over to our app team.
Sarah Mckenna
This app is unshoppable. I will have to use the website to shop now. The shopping experience is so convoluted that it's overwhelming. It seems like the purpose of the app is to be more focused on experiences. If so, that's really cool, but disappointing to lose a really great shopping tool that the previous app was. From what I've explored, the experience portion looks cool and innovative. Not sure why you couldn't have created a different experience app or section on the previous app.
15 people found this review helpful
Lush Fresh Handmade Cosmetics
9 October 2023
Thank you for taking the time to review our app. I will pass your feedback over to our app team who are always looking at ways to improve the experience.
Angela Hendricks
This app is the worst I've ever seen. As other reviews have pointed out, there's no longer a way to view pieces by category (Lush's answer to how to do it doesn't work at all) The search feature is terrible. The home screen is a whole mess of random highlights. The only reason I downloaded it was for Halloween products that were supposed to drop on the 29th. It's the 29th and there's NO HALLOWEEN! What a waste of space on my phone. Please do better Lush.
16 people found this review helpful
Lush Fresh Handmade Cosmetics
30 August 2023
Hi there, Thank you for the review.
The Halloween Products launched on the app at around 9am GMT on 29th August. It is a manual task to add the products so they are always done first thing in the morning when we open.
I will pass your feedback on regarding the search function to our development team to look at.