This Privacy Policy establishes the terms in which Avior Airlines uses and protects the information that is provided by its users, passengers, suppliers, employees, travel agencies and commercial allies, etc., when using its website.
This company is committed to the security of the data of its users, and endorses the request for information through the responsibility to adopt data protection measures, measures indicated in the manuals and procedures for administration and management of the company's information, likewise for the adoption and collection of data by customers, suppliers, business partners, employees is done through the verification and acceptance of responsibility of the same in the issuance of their personal information in each of the forms, sections and sections of its website.
When you are asked to fill in the fields of personal information in which you can enter identification data, it is done ensuring that it will only be used in accordance with the terms of handling, access and treatment set out in this policy, however this privacy policy may change over time or be updated so we recommend and emphasize continuously review this page to make sure you agree with such changes, before providing data and information.
Avior Airlines reserves the right to change the terms of this Privacy Policy at any time.
For the purposes of this policy, users, passengers, suppliers, employees, travel agencies and business partners will be referred to as customers.
Scope of this privacy policy.
By visiting our website, or using any of our products or services, you consent to the use and disclosure of your personal information as you have agreed to us doing so (by your acceptance of this Privacy Statement or by an electronic check box or other similar measures required by Data Protection laws, which will be displayed for your full understanding in the various sections or forms displayed on our website and in mobile applications designed by our company to provide services to our customers), for you to select as a sign of your understanding and awareness of our privacy policy.
This privacy policy applies even if you have booked travel or other products or services that we provide through a third party (such as a travel agent or vacation company), as it forms part of your conditions of carriage and your contract with us for travel and/or those products or services.
Acceptance of our Privacy Policy.
The express acceptance by the customer of our Privacy Policy and the treatment of information and personal data, as expressed herein, when purchasing or using any of our products or services through the use of our web portal, formally authorizes Avior Airlines to carry out the treatment of your information in part or in whole, including the circulation, storage, collection, recording, use, processing, deletion, transmission in the terms expressed herein and/or transfer within the country or to third countries of the data provided by the customer, knowing the purposes, reasons and objective for which the data has been provided.
What information we collect on our website.
If our customers register on our website, we collect information such as; first name, last name, customer ID in case you are a frequent flyer, date of birth (if required), telephone number, email address, country of residence, your nationality, language, password and physical address, in case it is a flight reservation or other products or services with us, we collect passport details, emergency contact, origin and destination address where required and personal data of the customer as well as of the persons traveling with him/her.
The collection of information and personal data of our customers may vary depending on the requirements of local authorities, technological facilities, nature of the product and/or service to be provided, among others, for such purposes, we may collect other information such as; Profession or trade, type and number of identification, marital status. company in which he/she works and position, contacts in case of accident or any other contingency, seating preference, special meals or medical requirements, purchase channel information, use of products and services of our company, biometric data, including images, photographs, videos, voices and/or sounds, fingerprints, which identify or make identifiable our customers, among other information.
When the customer registers payments, we collect information about the payment method, currency used and any other information related to the payment.
Sensitive information and information of children and adolescents.
Customers are not required at any time to authorize the processing of sensitive data (data about their health, religion, political preference, etc.), however, in cases where to enable the provision of services and products by Avior Airlines it is necessary for customers to provide such information, they must expressly consent to the company's authorization for the processing of sensitive personal information or data in accordance with their knowledge.
In general Avior Airlines does not collect and seeks to minimize the collection and use of sensitive information, and in the event that the customer provides information notifying of a health problem that may require medical permission to fly, special conditions or assistance while traveling (e.g. oxygen), requires special assistance either on our aircraft, at destinations, activities or airports, among other data, such information will be handled and treated based on the consent given by the customer on its voluntary issuance according to their judgment.
The processing and use of information of children and adolescents, who are considered customers of the products and services we offer, must be authorized by their parents or by those who have parental authority or legal representation of the minor and who are duly authorized. Avior Airlines ensures the proper use of personal data of children and adolescents, ensuring that the processing of their data respects the laws applicable to them, as well as the best interests of them, and their fundamental rights.
In the event that unauthorized processing of children and adolescents' data is detected, queries or complaints may be submitted to the following e-mail address; atencionalcliente@avior.com.ve.
Use of information collected on our website.
For Avior Airlines is necessary to collect personal information from its customers to carry out activities related to its business operation, protecting and securing those personal data that have been collected according to their purposes, likewise Avior Airlines on its website employs and uses the information entered in order to provide better service and maintain updated information of their records in order to improve our products and services.
The information entered regarding emails, the company will use it periodically through our site, to send special offers, new products, the boarding pass and/or the document that confirms your check before boarding, any information related to a product or service purchased and any other advertising information that is considered relevant and that provides some benefit, however, the customer may request the cancellation of emails sent by an express request to the following address; atencionalcliente@avior.com.ve
The registration of demographic information may be required and used to process an order or make a delivery or billing.
The information we request is used to manage reservations planned by the customer, send you your itinerary or other details related to your reservation, or contact you if there is a problem with your reservation, as well as to personalize the service you receive from our company, adapting the way we offer you to your preferences and profile.
We request necessary information required by immigration authorities and for the airports we fly to, including for governments if required, to comply with existing regulatory requirements.
We require information to provide advance notice of customers landing in certain countries, or to provide refund information about services or products provided by the company.
We use your information to share information about our systems, services and frequent flyer plans under loyalty schemes, as well as prize draws and promotional offers.
We use customer information to respond to any inquiries you may send us by email or other forms of communication, and we may keep a record of these contacts.
Avior Airlines uses and discloses the personal information of its customers for purposes that are reasonable and appropriate in the circumstances and whose intent expresses the purpose for which it was collected, based on the customer's prior consent to the processing of their data.
Correction of information by the company.
If Avior Airlines needs to update the collection methods or information of its customers, and this generates significant changes, they will be notified using the access, location and communication information that we have about them, such as emails, address or registration accounts on our website.
Retention of the information that is collected.
Avior Airlines will keep the personal data of its customers, once they have registered on its website, or immediately this is a member of some of its loyalty programs or services offered by the company, such as name, surname, address, e-mail, flight data, and history of their trips, retaining for this purpose the consent or authorization of the client in the issuance of these and the responsibility given to the company for its management.
We keep the information necessary for the purchase of tickets, information about your interests and personal preferences for the design of new products and services, data necessary to fulfill contractual obligations with customers, data from the purchase and booking operations of passenger tickets, data from the provision of medical and ancillary services, as well as the data necessary to manage reports and complaints sent by customers and for other purposes described in the sections or accesses identified and integrated to our website.
Avior Airlines maintains its records for as long as necessary to manage reservations and provide services, so it is required that our customers keep their records updated being this convenient for future interactions with the company.
The Avior Airlines website does not keep credit card information or financial information of our customers, which may compromise their security or violate the security of their data.
When the information and personal data collected by the company are no longer necessary for the fulfillment of the purposes set forth in this policy or have already fulfilled the purpose for which they were collected, they may be removed or deleted from the company's databases or information repositories, if deemed necessary or when requested by the customer.
Right to issue, omission, consultation and cancellation of data by the client.
The personal data and information, as well as the collection of personal information, data provided through customer service, entered voluntarily in forms on the website and mobile applications owned by the company, as well as the optional and explicit sending of information to emails to addresses indicated in any section or section of applications or website where personal data are entered in the message, are provided voluntarily, according to the knowledge and previous authorization of the clients, by means of the form of acceptance and knowledge of our privacy policy, that for our case we will call 'Authorization or Consent', nevertheless although it is thus, the client can exercise at the moment that it requires it the exercise of the rights that it has on its personal information, based on the international laws of protection of data.
Within the territory of the Bolivarian Republic of Venezuela, country where our parent company resides, the rights of the client are expressed in the Constitution of the Bolivarian Republic of Venezuela, Chapter I, Article 28, as follows;
'Every person has the right to access information and data about himself or his property contained in official or private records, with the exceptions established by law, as well as to know the use made of them and their purpose, and to request before the competent court the updating, rectification or destruction of those, if they are erroneous or illegitimately affect his rights. Likewise, it may access documents of any nature containing information whose knowledge is of interest to communities or groups of persons. The secrecy of the sources of journalistic information and of other professions determined by law shall be protected'.
Based on the rights expressed in the laws and regulations on data protection and data management in each of the countries where we operate, the following can be extracted;
Customers have every right to refuse to provide information to the company that they consider sensitive or that threatens their personal safety, however, if our customers provide us with limited information or only certain information, we will only be able to provide them with limited products and services. If the information requested is travel or flight identification information that is considered mandatory and is required by the company, Avior Airlines reserves the right not to transport you.
The client will always have the right to request, consult information or have the rectification, elimination and/or cancellation of his/her registered personal data when he/she deems it convenient, adjusting to the regulations and norms used by the company for such purpose, likewise he/she may request proof of the authorization granted to the company for the handling of his/her information and personal data.
The client will be able to reject the options to receive any type of information about the services and products of the company, that is to say, to unsubscribe from the information services in which they have registered in our web site.
In general terms, customers may contact Avior Airlines to assert their rights according to the information provided, they have the right to obtain a confirmation of the existence of personal data and the communication of such data in an intelligible manner, the origin of the data, the purposes and methods of processing, the updating, correction or integration of data, the deletion, the transformation of personal data into anonymous data or the blocking of such data if they have been processed unlawfully, and the right to object, in part or in whole, to their use, by sending their request to the following e-mail address;
atencionalcliente@avior.com.ve, specifying information such as;
Customer identification.
Telephone number.
E-mail address.
Address.
Subject of your request or reason for contact (Clear and precise description of the information and personal data with respect to which you are seeking to exercise any of the rights you have).
Any documentation that supports your request.
For the purposes of the client, the company will respond -as the case may be- to the request sent by the client, by means of an express and recorded notification of the attention provided through the use of the existing communication channels between the client and Avior Airlines (e-mail, address, contact telephone number, etc.).
Responsibility of the company to respond to our customers.
AVIOR AIRLINES, depending on the case and after evaluation of the client's requests, may proceed to guarantee the rights demanded by them with respect to the personal data provided, specifically on our website, either granting the request sent, or denying it, according to some of the following considerations;
The applicant is not the owner of the information, is not accredited to make a request regarding personal information.
When the client has a legal or contractual duty to remain in our databases.
When our databases do not contain the information and personal data of the applicant.
When the rights of a third party are harmed.
When there is a legal impediment or resolution of an authority.
When the request has been previously made, so that the request lacks subject matter.
Withdrawal of consent or authorization for the handling of data by the client.
The client, if he/she so wishes, may at any time limit the consent for the processing of his/her information and personal data for the purposes he/she considers unnecessary, and may also revoke the authorization and/or request the deletion of the information and personal data based on the terms of this Privacy Policy, for which it is necessary for the client to send his/her request for withdrawal to the following e-mail address; atencionalcliente@avior.com.ve, which must contain the same requirements indicated for the exercise of the client's rights, indicating the information and personal data to which he/she wishes to revoke or limit his/her consent.
Security, control and safeguarding of the information that is collected.
Avior Airlines is highly committed to comply with the commitment to maintain the security of customer data and information entered, ensuring that there is no unauthorized access to it.
For data entry control (each time you are asked to fill out a form), the user will be asked for an authorization that you can check or uncheck on your consent to transfer your data and accept the handling and use of personal information that is provided to our website.
We guarantee the safekeeping of the personal information collected, which will not be transferred, sold or distributed, unless it is required by actors or judicial entities for purposes or activities that require it.
All information entered on our website is kept strictly confidential and Avior Airlines guarantees that the processing of personal data, regardless of how it is obtained, is carried out in accordance with fundamental rights and freedoms, with particular reference to confidentiality, personal identity and the right to the protection of personal data.
Data processing by the company.
Personal data will be processed in an appropriate manner, in accordance with this policy and other regulations, rules and laws governing the request, treatment, handling, safekeeping and confidentiality of the same; then these data will be collected and recorded for specific, explicit, legitimate and precise purposes in accordance with the object of the company, and if necessary, updated for relevant and complete purposes, which do not differ from the reason for their collection and processing. The data will be stored in such a way that the user can identify and access them for a period no longer than necessary for the purposes for which they were collected and further processed.
Release and Transfer of Information to Third Parties.
Avior Airlines will not transfer under any modality and to any company that does not belong to the group of companies that make up its structure, the personal or identification information of customers, as this will be handled in an absolutely confidential manner and as provided by the laws, regulations and rules of the countries where we maintain operations and to comply with the Data Processing Regulation (European Parliament and Council of 27 April 2016, on the protection of private life or protection of personal data) ahead of when our operations are developed in European continent.
In the event that Avior Airlines strictly and due to the nature of the company must share information with companies with whom it has business relationships or alliances, it will do so to the extent that it has been previously exposed or authorized by the customer at the time of entering their data to our website.
Only for security reasons, Avior Airlines must inform the various local authorities of the routes it covers and especially the customs and immigration authorities, the personal data and details of the flights of our customers, activity that is part of our normal operations and this being mandatory in order to implement our transport service, in which case this transfer of information is endorsed with the authorization issued by the customer.
In the event that the customer's personal information is transferred to a foreign jurisdiction, as required by laws and regulations applicable to our operation, different privacy laws may apply to such data that may not guarantee the same level of data protection that Avior Airlines grants to the customer.
Cookies use'Cookies' are files that are stored in Internet browsers to collect general information about the way you use a website; pages visited, where you enter, time spent on a site, age, gender and interests, web traffic, etc. Our website notifies the customer of their permission to use a cookie, by granting permission they agree to the file being created and the cookie is then used to gather information regarding the above.
Our website requests and notifies the user the acceptance or omission in the use of cookies in their time spent in our portal, facilitating their future visits and recognizing the customer individually. The purpose of enabling cookies is to know the origin of the customer, increase the functionality and accessibility of our site, verify that the required criteria are met to process your requests, in general to provide a personalized service; however, this information is used only for statistical analysis.
Our customers may decline or disable the use of cookies at any time; however, you may not be able to use some of our services.
Note; Consult and/or request the help of the Internet browser you use to disable cookies.
Customer cooperation with our privacy policy.
Avior Airlines aims and expresses in this privacy policy; the safeguarding and security of customer data, so we take appropriate measures, implementation of technology and security features to protect personal information that the customer shares with the company, however Internet-based sites are not 100% secure and we cannot be responsible for unauthorized or involuntary access that is beyond our control, so we ask our customers to maintain confidentiality in their details and login information on our website and mobile applications, not to share password information for access to loyalty programs such as; Avior Plus, Avior Web Check-In, Avior Grupos and Charter, among others, log out when you finish using our platform, verify that the emails where you send information correspond to our company, maintain confidentiality in reference to your reservation, as well as if confirmation of any information is requested be this truly referred by our company, that is, maintain confidentiality at all times to help us maintain in privacy of your data.
Final Provisions.
Avior Airlines recognizes the importance of security, privacy and confidentiality of information and personal data of customers and the information they provide through various channels (including websites, applications, physical documents), and we are committed to the protection and proper treatment of them, according to the legal regime of protection of personal data applicable in each territory where we operate.
Our website may contain links to other sites that may be of interest to the customer, being under the responsibility of this the terms and privacy that provide such platforms, because once you leave our page, we no longer have control over the site to which it is redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. It is important that you check the privacy policies posted on third party sites and confirm that you agree with them.