Elena Kostina

Elena Kostina

Greater Sudbury, Ontario, Canada
114 followers 113 connections

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About

Hello Everyone! I'm Elena, a well renowned and award-winning professional with 15+ years’ experience in leading client interactions, while ensuring strict compliance with organisational and regulatory guidelines.
What makes me stand out from rest are my following accolades:
• 1st place for the number of children registered in the Olympiad "Financial Literacy" entered.
• Awarded "Key employee" status for achieving high merit in the Donetsk region.
My peers recognise me for my following accomplishments:
• Launched projects in collaboration with the MasterCard payment system, such as:
o Junior card (opened 3500 plastic cards for children in Kyiv in 2022)
o Metro cards jointly with Metro Cash&Cary (5000 cards in Donetsk region).
• Served as a member of the jury for 2 years in a row, while serving as a Project Manager in the Retail Business.
• Led a cross-functional team of 25 (product, sales, support) and coordinated the work of departments of payment, salary projects, mortgage lending, and cash services for successful implementation of set KPIs.
• Generated 80 million hryvnias of loan portfolio during the year, including 20 million hryvnias in mortgage lending, 45.5 million in credit cards, 14.5 million in cash loans.
Over the years, I have developed success in coordinating closely with clients to gather additional information/documents, along with delivery of superior services to enhance customer satisfaction, promote loyalty, and secure referrals.
My ability to cultivate and maintain collaborative partnerships with key internal/external stakeholders to streamline workflows and facilitate achievement of organisational goals has been well appreciate over the years.
My trilingual communication, interpersonal, problem-solving, relationship building, and management skills are second to none.
If you want to know more about me, feel free to reach at Email.

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    Activities and Societies: Gym and travel

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