Community home

Website https://www.ccommunity.ca/ is incorrectly marked as an adult website on vodafone network

Hello,Community website https://www.ccommunity.ca/ is being marked incorrectly as an adult 18+ website. This is a community support website and does not have any adult content. Can we please have this sent in to be corrected so it's not marked as 18+...

I have lost my password to connect tablet

I have lost my password to connect to wi-fi

BB Upgrade Offers

Have just received a BB upgrade offer, currently on 200/28 nominal (DL/UL) package with digital phone @ £30 per month, being offered the "500 Mbps" BB package for additional £2 pm or "910 Mbps" BB package for additional £5 pm, both obviously on a 24 ...

New Customer, cant connect my Switch.

Every other device is fine but my Nintendo Switch won't connect to my WiFi network. This is a deal breaker for me, never had an issue with previous ISPs and tested it elsewhere. So the fault is definitely your end. Should I just cancel? Seems like ot...

Service levels woefully poor - at wits end

I don't know where to turn with this. We are with Vodafone because they are the only provider that has ANY coverage in our area (see below). We have the WiFi Calling service enabled but it is inredibly unreliable and we are constantly bombarded wit...

New Vodafone broadband app.

Hi, looking for some support with setting up the new broadband app. I can go through the setup journey but when it gets to the section to connect to my broadband it takes me to my phone settings to connect and then nothing happens, just stays on my ...

4G no internet, no service and constantly on E since 3G shutdown

Ever since the 3G shutdown, I have been getting 4G no internet in most places that never before, even if I have full bars 4G or even 5G, it just doesn’t work at all! Vodafone customer service don’t care in the slightest as it’s “good” on their end, a...

Obtain return label for broadband equipment

Hi,I have this problem:https://forum.vodafone.co.uk/t5/Other-broadband-queries/Returning-old-Vodafone-equipment/m-p/2748526I need to return the 4G dongle BUT the link in the email for generating a returns label is broken.I have tried the "chat" suppo...

Full Fibre 900 package - any good feedback?

Hello,My BT contract (500Mbps) is coming to an end and looking to switch providers.Highly tempted by the Vodafone Full Fibre 900 package which is currently available at £36 via Topcashback.Whilst I don't anticipate needing to speak to customer servic...

4g+ and 5g (ultra queries

Hello. New recently to Vodafone. Grew sick of O2. My village now has 5g on Vodafone and speeds are great etcetc . Now I know Vodafone have turned off their 3g and refarmed their signals for 4 and 5g . When out and about around Preston/Longton (where...