iPhone 6 plus - "Could not activate cellular data network"

[harry89_13]

Hello,

For the past 4-5 days, I have no internet on my phone. Everytime I am trying to use safari, mails, or another app that requires internet access, I keep getting the same message "Could not activate cellular data network".

I talked with someone from Vodafone and reassured me that there is no problem with my account and that it is a known problem of the latest iOS 8.1.1. However, I did not find anywhere any advice on how to solve it.
As the Vodafone person that helped me instructed me, I tried turning cellular data on and off, restarting the phone, resetting the network settings, backup the phone and restore it. Unfortunately, NOTHING has worked.

My Wifi works perfectly and I don't have any problems when I use internet over Wifi. I can also make/receive calls perfectly fine, as well as text messages. 

In contrast with other similar problems, I haven't changed to Vodafone from another network or anything and I have my phone for 2 months and it was working perfectly fine until now.

The Cellular Data Settings currently on my phone are the following:






Any help would be highly appreciated.

Thank you in advance,

Harry

[Atkinsop]

Yes still having problems.

I am just writing a letter following Vodafones formal complaint procedure. Feel free to resue it!.... As i think its the only way you will ever see a service from them.

Dear Vodafone Customer Relations Manager,

I am writing to complain officially to you, as I am unable to resolve my technical issue through your normal support processes.

11th of March – Started 24 Month 7GB iPhone 6 Contract

13th of March – Ported by old number from T-Mobile to Vodafone

13th of March to 9th of April - iPhone works fine.

9th of April – Data Stops working on the Phone – Corresponds to system upgrade at Vodafone.

9th of April to Today – No Data Services despite numerous failed attempts to get a solution from technical support.

I escalated the data outage both in-store (London Canada Place: 70107) and through Vodafone phone support number (Support Ref Ref: 133708). However Vodafone have been unable to resolve the technical failure for 2 weeks now and no one take responsibility and no one contacts be back. This is after 10 separate escalation attempts.

I am paying for a service that I am not receiving and I believe 2 weeks is an adequate time for Vodafone to resolve this technical problem.

I would like to terminate my contract with you at no additional cost and take my business to another provider, as clearly you are unable to provide this mobile service to me as agreed.

I am happy to pay for the March bill, but I would like a full refund of my monies:

12th March - £49.00 Handset Cost

18th March - £48.50 March Bill

12th April - £34.55 April Bill

If this cannot be resolved appropriately then I will be forced to refer the issue to Ombudsman Services Communications in line with your official complaints procedure.

[pool720]

i am having the same kind of problems as yourself

i got 3g reception over at berwick upon tweed but i could not connect

for some reason

i think there may be a problem with the sim card or the i phone

[Doddsy250583]

I have the same issue as everyone else on here - the number porting service is dire, and took nearly a week (once I had chased up).  I now have a phone with no cellular data and no apparent way to fix it.  I have called, and was promised a call back yesterday by two people - neither have called.  I have tried every settting and configuration that I can find online but none seem to work.  I have also tweeted Vodafone UK, and they told me to speak to the live help team - I've laready done that and no-one has helped. 

I am going to cancel my contract as I do not understand how it can be this hard, nor do I want a contract with a company who are so clueless about their own products and services.

Irony on irony - I called to cancel my contract & return (as I am within cooling off period) and was told that due to system downtime, they cannot action this at the moment!  But they were going to call me back after 5pm to sort it.  That was yesterday - still no contact.  

I actually have no idea what to do other than take it back to a store and just leave it there?!  What should I do??

[pool720]

i would like to do that but tis going to cost me a lot of money

all i would like them is to cancel my current contract and gove me a new one hopefully i would then get data

[Retired-Rodney]

Hi everyone,

@Doddsy250583 @Atkinsop - For my team to check the status of your account, I've sent you a private message with information on how to get in touch via email.

@pool720 - We've recieved your email and we'll respond as soon as we can.

Thanks,

Rodney 

[Doddsy250583]

I have replied as directed...

[Retired-Kay]

Hi @Doddsy250583

We've received your email and one of the team will be in touch as soon as possible. 

Thanks, 

Kay

[Doddsy250583]

Maybe that's prgress then.  I have tried everything advised, the phone is fine and the problems only arose once the porting took place (which Vodafone also messed up).

Have tried the settings updates, resets, off/on, texting numbers, etc etc - bascically everything I have been told during the 8 hours or so I have spent on the phone this week...so please someone do whatever it is that will put an end to this.

[Atkinsop]

You have 14 day cooling off period on your contract I would return your phone now and take your custom to a provider who cares about their customers and can provide a decent process. If you missed your 14 day cool off period then tough expect a long wait.

[Atkinsop]

After 2 weeks of ringing up technical support its only today that I find out that my data loss has not even been raised to second line technical support despite assurances from your Indian call centre that is had been escalated. In effect Vodafone has been lieing to me! This makes me very angry.

VODAFONE YOU ARE A SHAMBLES! YOU CAN'T PROVIDE A SERVICE AND YOU LIE ABOUT THE SREPS YOU ARE TAKING TO SOLVE IT. I WILL INCLUDE THIS IN MY COMPLAINT TO THE OMBUDSMAN.