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Unable to start games; my account appears as offline but there aren’t connectivity issues #2177

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Arihol opened this issue Aug 29, 2022 · 3 comments
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@Arihol
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Arihol commented Aug 29, 2022

I can’t play at all via the app. Puzzles are generated normally and I’m able to play via the website. My account isn’t marked or restricted. When I view my own profile (see screenshot) it appears as offline, which isn’t the case.
8AB01CC0-C095-435F-BC85-C1A189BA8416

Smartphone (please complete the following information):

  • Device: [iPhoneSEgen2]
  • OS: [15.6.1 - latest]
  • Browser [mobile app]
  • Version [latest version]

Additional context
Started today. Didn’t happen previously.

@Arihol Arihol added the bug label Aug 29, 2022
@edreispi
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edreispi commented Aug 30, 2022

Can confirm this is also happening to me on iOS. Has been happening for a few days. Games can be started from the app but they load forever after finding someone to play with.
Will try to get stack trace later today.

@edreispi
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edreispi commented Sep 5, 2022

Found the following in the logs while reproducing the issue:

Error acquiring assertion: <Error Domain=RBSServiceErrorDomain Code=1 "(originator doesn't have entitlement com.apple.runningboard.assertions.webkit AND originator doesn't have entitlement com.apple.multitasking.systemappassertions)" UserInfo={NSLocalizedFailureReason=(originator doesn't have entitlement com.apple.runningboard.assertions.webkit AND originator doesn't have entitlement com.apple.multitasking.systemappassertions)}>

0x113008b80 - ProcessAssertion: Failed to acquire RBS assertion 'WebKit Media Playback' for process with PID=25839, error: Error Domain=RBSServiceErrorDomain Code=1 "(originator doesn't have entitlement com.apple.runningboard.assertions.webkit AND originator doesn't have entitlement com.apple.multitasking.systemappassertions)" UserInfo={NSLocalizedFailureReason=(originator doesn't have entitlement com.apple.runningboard.assertions.webkit AND originator doesn't have entitlement com.apple.multitasking.systemappassertions)}

This might not be the actual issue however, I have a feeling it might be a server side issue, will have to run app locally to check.

I was testing this on an iPhone 7. Cannot reproduce the issue on a more modern iPad, the games are starting properly there. I hope it's not an issue that only affects older devices.

@jas14
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jas14 commented Sep 5, 2022

@edreispi thanks for the investigative work! Unfortunately, it doesn't look like the entitlement log lines you pasted are necessarily related; see ionic-team/capacitor#5453.

Seems like a networking issue, no idea how to reproduce on my end.

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