Site.eu Reviews

I haven't yet become a customer of Site.eu hosting, but during my search for a web hosting provider, I came across some positive reviews about them. Since I had never heard of them before, I decided to test their support before making a decision.

Here's what I found:

(1) Their response time was quick, indicating a high level of attentiveness and promptness.
(2) They provided detailed explanations where needed and brief ones where appropriate.
(3) They were very friendly, almost as if I had been an existing or previous customer. I don't know how to describe it exactly, but communicating with them felt natural and easy, without any awkwardness or need for small talk.
Bearing in mind that I'm currently in the process of evaluating multiple web hosting providers simultaneously.
(4) Their responses didn't sound like automated messages, or even a rigid human behind the desk, but rather like genuine humans carefully reading and providing clear, precise, and honest answers.

I would like to reiterate that I haven't become their customer yet, and the scope of this review is limited to their support, genuineness, effectiveness and promptness; I felt that they deserved this positive review reflecting what I experienced.

If I do end up moving to their servers, I will update my review and cover other aspects.
If I do choose another provider, I hope that this positive experience will be helpful to others.

Date of experience: 17 April 2024

I transferred my .EU domain to site.eu. After the transfer was completed, the expiration date in the EURid registry was 31.5.2025. However, this company deleted my domain 1,5 years before the expiration date. The reason is that they consider the expiration date of the domain to be the end of their billing period. So if you are no longer interested in their services, not only they terminate everything they provide (perfectly fine), but they will also delete the domain from the registry and not care about the expiration date.
Otherwise everything worked, but the way how they handle remaining expiry period was really unpleasant surprise. That's why only 1 star, in such an approach there is a big risk of losing the domain with a little inattention (you just don't expect to delete the domain when the expiration date in the registry is in a year and a half).

Date of experience: 22 December 2023