LCL Beauty

I had wished I found this site before purchasing from them.

I had a friend who purchased a 4-1 unit with the microderm wands + tips to attach last year & she said they were decent for the price. I decided I would jump online & purchase the same.

However, when it arrived I pulled out the wands & thought they were a joke! I thought I accidentally was given some prototype, or demo version. The wands are completely solid, therefor no suction through the diamond tipped mircoderm. And there is a separate attachment which is meant to suction. I sent an email, which got no response... then I had to call a few days later & asked them if it was a mistake. They excitedly told me it's new technology (actually seems like it's even worse than old technology, only benefit to crystal micro is that it's not messy lol) & it's patent pending, etc. They wouldn't let me return the product, even though their website states on the return policy page that some items (& specifically lists microdermabrasion tips) are subject to a restocking fee if returned. Which I am more than happy to pay, but they weren't even empathetic. Instead they were very unprofessional.

It should not be called 'microdermabrasion' as it is not the traditional method of microdermabrasion. They shouldn't be titled the same thing as the ones people are assuming they are buying but then receive this garbage. In none of the photos they have posted is it obvious that they are not the traditional wands, with *** They have them photographed to be deceiving & the wording in the description is not clear. As a professional that has been in the industry for 11 years, I don't see how this can have any benefit compared to what's already on the market. It's 3 steps backwards, unnecessary.

I explained to them that it's a horrible product because it takes up more treatment time since now it's a 2-step process with their version. I don't see it being successful for them at all. That's probably why they have to trick & deceive people into buying it! Definitely not designed with the esthetician or client in mind.

They gave me a speech about Altair suing many companies & their microdermabrasion units so I would no longer be able to purchase the wands I was wanting to purchase & these are the only other option I have. I felt they were also saying this to make it seem like it was true. It's part true, but not my only option. Needless to say, I found many suppliers with the wands I wanted & for a similar price. They also have a fair 30-day return/exchange policy if unused (which mine are, I took one look & wanted to return).

Hopefully by getting the word out it limit how many others experience this! Because they show no remorse or care to help out the consumers.

The 2nd time I bought this this model brand new and the steamer does not work . Having a difficult time getting a hold of customer service . I just either want someone to repair this or give me a better model from the company my email address is slbenyo1974@***.com or get in contact with me

This company is selling what is supposed to be 'professional equipment' for beauty professionals. In reality - very poor quality industry unqualified 'Made in China' garbage which often break or malfunction almost immediately.

Besides, they never enclose any manuals to their "machines"! ...The information about their products on their website is very limited and insufficient, often misleading. To make things worse, there is absolutely no exchange or returns policy. ...This is what happened regarding my purchase of their what is supposed to be "diamond microdermabrasion machine".

They call it "new pending patent" diamond microdermabrasion machine... Sounds fancy, right? In reality it's anything, but. Apparently, it was designed by someone absolutely unfamiliar with human skin biology and commonly accepted microdermabrasion modality treatment protocol.

As a fact, the device they misrepresent as 'microdermabrasion machine' will bring no benefit to a client's skin - just a waste of time and money and for an esthetician, and for the client. It looks like a plain deception to me!

I have bought several things from this company. I bought a facial steamer which broke within the first 6 months.

I have owned 3 of their towel cabby's which never lasted longer than just over 1 year. The last 2 towel cabbies I've had only lasted a few months each. The first time i returned the cabby and they replaced it with a new one but when that one quit after 5 months they told me the warantee went with the original cabby and not with the new one they replaced it with... WTH?

are you kidding me? Everything they sell is from China and is very poor quality.

The customer service person I ltalked to was very unapologetic and just kept repeating their policy of the waranty being only with the product I purchased, not with the product they replaced it with when the original one failed. I wonder what its like to work for a company that has such little concern for their customers?