Lowe's Home Improvement

Well, here I sit waiting for some tile I ordered aweek ago. I had to go to two stores because neither store stocked enough for a back splash job, which didn't make me super happy, but I was dealing with it.

Came to the second store to pick up repurchased and pulled tiles....and they canceled my order. I told them I would pick up on 12/18 and was told that as long as I picked them up prior to 30 days, all would be okay.

On 12/16, I received a phone call, and the caller ID showed Lowes, but I was painting and couldn't answer. Because I did not answer, they put the tiles back and refunded me. I may have gotten a notification, but to an email I don't use often. I show up today and have to wait for them to pull the order again.

Of course, this never is a quick thing, and here I sit. Then I was told I would have to pay for them...no duh.

As a new homeowner I'm here a lot and the employees are always very helpful and kind.

Just today one lady went above and beyond helping me find an air pump for a flat wheel barrow wheel. And then the gentlemen (Jason?) checking everyone out at the pay kiosks was super gracious while simultaneously helping me look up my Lowe's rewards and a person next to me with a veterans discount, even with the man behind me who was being pretty verbally impatient. (even though there were literally three people total in line and he had to wait maybe 2 minutes...)

That they are still able to be so zen after black Friday is a feat. I hope they get a holiday bonus.

My husband bought a lawnmower that wasn't working, and the manufacturer was being less than helpful to fix it. Big shout out to Erika at this Lowe's store for meeting us halfway, even though it was a manufacturer issue, and helping us to a solution that fixed the lawnmower. She turned a frustrating situation into a positive one with understanding and empathy. Thank you so much, Erika!

Is there anything LESS THAN 1 star?? Because that's what Lowe's deserves. LESS THAN 1 STAR. You CANNOT COUNT ON LOWES. They don't ship in a timely manner, if you buy an appliance do not believe that they will call you in 24 hours (as promised, to schedule) to install, because they won't. EVEN THOUGH YOU PAID FOR THE SERVICE.

Furthermore, if you ever apply for any rebates be sure to wait nearly half a year and then some because your rebate will be "in process" for as long as they can not pay you your rebate.

You can't call and get a hold of ANYONE at the store. We've literally, without exaggeration have called 10 times and held for about 30-45 minutes only to get continuously transferred to a department that just won't pick up. And when we finally got fed up and asked the person that kept transferring and transferring our phone calls she said "customers who are physically here are top priority." And you know what? If that we're true, I wouldn't have to spend MINIMUM 15 MINUTES IN PERSON looking for an associate as 99% of us do at these stores. So not only do you not matter as a customer when you call, you also don't matter when you're in person at the store and we all know that based on all of our experiences there.

Save yourself the trouble and don't go to Lowe's, they are a big disappointment, a waste of time and they don't live up to their name. Unsatisfactory and unacceptable. GO ANYWHERE ELSE.

Thank you Wayne! They couldn't use the machine to cut my wood to the size I needed, he offered to cut them by hand. I really appreciate that he offered me another solution. He could have just let me walk away and saved himself some time and labor. That is great customer service. And it didn't go unnoticed.

2 stars because of the shining light above the BS from everyone else for our sales guy, 1 star for everything else that happened.

Purchased 3 appliances. Informed of delivery date which was a few weeks. Day before, I call the store because I hadn't received a call with a time delivery window as the salesman told us. Lots of shuffling and putting on hold just to be told it would be another 3 weeks because they didn't do their job and get the items out of the warehouse in time.

Items are finally delivered. The 2 delivery guys did their best, One didn't speak English at all and I wasn't sure the other one completely understood me. I had to ask them to level the dryer as one of the legs hadn't been brought out completely. They didn't remove any of the wrapping on the fridge, had to do it ourselves and also assemble the inside. Set-up of appliances meant full set-up. Scratched and dinged the garage wall and doorframe as well.

2 months later, Bosche fridge is falling apart. It took many calls to Lowe's and to Bosche to get the thing carted away and a refund on it and the extended warranty. No one would service the fridge and was told it was because where I live, which should have been known and stated as such at the time of sale. He had my address to set-up the delivery.

Besides that, I had ordered blinds the same time I ordered the appliances. Appointment for the blinds expert to come to my home to measure the windows comes and no person, so I call them. After a few more calls, it is discovered that neither the blinds expert in their store nor anyone else she said she called were willing to come to my home for this service. Had to get a refund and go elsewhere.

Came here two other times to play other things and was either told to go find it myself because they were busy by an employee or told they didn't know.

I bought an extended warranty for my stove. I filed a claim as my oven was overheating and would not shut off unless we unplugged it-very dangerous! I filed a claim a few months BEFORE it expired. They said I would get an w-mail-did not happen! Called them again and by this time it had expired but the person on the phone said she saw that I did file a claim before it expired and again told me I would receive an email-again NOTHING!!
Went through Thanksgiving and Christmas without an oven and have not heard from them. Wrote a letter to the store manager and of course, never heard a word!!
Their advertising that they will take care of you is bullshit!!
This also happened to my son's father-in-law.
Don't buy appliances there if you expect them to be fixed if they break!!

Great store! Great people Very helpful and friendly. Highly recommend. Store is clean and organized. Staff is amazing

I bought and paid for a dishwasher and refrigerator. After hours on calls, visits, order cancellation and re-purchase (their idea) I got the dishwasher after 6 weeks! They had it in the store, reserved to me, but it took 6 weeks!

I never got the refrigerator. They stopped communicating with me, and I couldn't even check my order status online. I was promised phone calls from a store manager that never materialized. I finally cancelled the refrigerator .

On a plus, note, the original salesman, Steve, was great to work with.

So I bought appliances from the Olympia store in September. It's February and I still don't have appliances. This has been a nightmare. Don't buy appliances from this store or any Lowe's store for that matter!!!