Lowe's Home Improvement

We moved from Chelan (Kelly's Hardware, Lake Chelan Building Supply) to Wenatchee (Lowe's, Home Depot) a few months ago. Trying out the big box stores and finding myself tipping pretty seriously toward Lowe's.

PROS: Friendly staff, Veteran Discount good in store and online (HDepot offers one but you must show Vets ID to someone in the store to get the discount - not nearly as good), Good selection, Excellent prices, Online ordering is easy to use along with their App. And I tried their Curbside Pickup today for the first time and it worked perfectly.

CONS: I have used their In-Store Pickup many times and it's not working well. Pickup shares the same counter as Customer Service and Returns so it is often crowded. (photo shows unattended carts and carriers jamming two of the three isles in the Cust Svc area. Only one employee waiting on customers. What you can't see is two other customers waiting in line beside me - 6-ft away of course) Seems like most times, the associate who helps me has a hard time locating my order. There must be a way to make this work better. If it can get fixed, I'll give 5-stars.

BUT - now that I've had such good luck with Curbside, that will be my default. But I sure do miss Kelly's and LCBS :-)

Customer service is absolutely terrible! I used them for a window installation project and experienced nothing but trouble. They required me to pay for the entire project up front and it took over 8 months to complete. On at least 5 occasions they scheduled time to measure, etc. but never showed and never called. Their contractors did a terrible job. When I complained to the company, they were not helpful at all. I will never set foot in a Lowe's store again!

Do Not, I repeat Do not use Lowes for any installation.
I have spent the last two years of my life fighting to get a patio door installed correctly.
When they finally refunded me for the door, they wouldn't refund me for the installation because it had been installed.
It has been nothing but a nightmare, including six months with a door that wouldn't lock. Today I am stuck. A door that isn't right and only half of the money needed to install a new one.
Customer service is not something you can count on with Lowes

Almost every time I come here I can't get anyone to help me. Very few employees will ask if I need any help and if they have to call someone, I stand there for 10+ minutes and no one ever shows up. I am so over this. Why can't someone in the corporate office come and fix this place?

Service is only going further and further downhill. Unfortunately no one was able to help me today due to either not being in the store yet or being in a meeting. So far Lowe's has lost over $5000 of services from me.

So, if you want to go somewhere to witness employees having a great time. come here. They are certainly not concerned with the customers. They are standing around or walking around in groups of 2 doing their best to pretend the bothersome customers are not here. I would have given it only one star except they had the product I wanted. But almost no way to get it out of the store as they had ALL of the large carts loaded with inventory for THEIR convenience. Thank you Wenatchee Lowe's I am going back to HOME DEPOT. At least they notice their customers exist!

Lowes has gone down hill in so many ways. We spend about 50 thousand a year or more. I have purchased many products only to find they were returns not cleaned. The latest is a toilet auger that was yup used.

The management is poor and non-responsive. Last week I went to purchase paint on our business account. The account was frozen. 1 hour later on the phone with customer service they explained that I am buying a "controlled" purchase and they are looking into it. How is water based paint controlled? I guess because we purchased 20 gallons earlier in the week for our project.

I asked the customer service representative if I was to pay cash is it still controlled? She said no. I said so loyal customers that pay their bills on time are jammed up while anyone else can buy water based paint without harassment. She said yes. I kindly hung up and paid cash. Wprd of advise Do not open an account at Lowes they clearly control what you purchase.

I have asked the store pro and customer service numerous times to take certain poeple that no longer work at our company off the account and they do nothing yet our account has been used by ex employees in other states. The lady at the register told me it's a common complaint.

They appear to treat their staff terrible. We often hear staff complain to each other about the lack of leadership and care they receive. I suggest unionize. I don't like unions but this place needs it.

The good news is we got our Home Depot account opened and we will be closing our Lowes account. Wish I could say we will miss it.

How sad that Lowes has changed their ways, wanted to exchange sprinkler heads for a different size, without a receipt they said no. Why? Same price, yes it was, just a different size. Off to Home Depot or better yet Ace Hardware!! Lowes needs us the customer not the other way.

I ordered a new washer and dryer from Lowes, Wenatchee, WA. Told in stock at warehouse and delivery date was set. Two days before scheduled delivery, confirmed with store washer and dryer were ready for delivery. On delivery date told washer and dryer had not yet arrived and dryer was backordered. Agreed on substitute dryer with adjusted price. Told washer and just selected dryer in store ready for delivery in 6 days. On second delivery date told no dryer. Have not been able to contact store. Nobody answers the phones - 3 attempts, 15 minutes on hold, 10 minutes on hold, and 10 minutes on hold. Even tried asking for store manager.

Called on-line 800 number. Informed long wait times, so selected call back. Got call back as expected but then placed on hold! After 3 minutes on hold I hung up. Tried again - exact same result.

Strongly recommend against Lowes Wenatchee WA for any type of delivery. Obvious problem with Lowes in general and this store in particular. Seems to indicate Store Manager issues.

i ordered about $3000 of building materials, sched. to deliver on Saturday. Around 11 am on Sat, Lowe's called and told me the truck is full and left, so i have to reschedule until next Thursday, and my inspection is on Tues.
I called the assistance manager, he made up a story that they don't have a flatbed to delivery my materials, and they haven't had a flatbed for 2 weeks.
They don't care. So unprofessional!