RadNet Medical Imaging - San Francisco

Friendly, efficient, professional & stuck to my appointment time late on a Friday afternoon..

I walked out the door with a CD of my images & they were also available online when I arrived home.

My doctor referred me, but they could only schedule me 30 days out. Just one day before my appointment, they called to inform me that the technicians wouldn't be available and I had to reschedule.

To make matters worse, the only rescheduling option was another 30 days out, that would be a total of 60 days! That is totally unacceptable, especially considering the urgency. Every time I would call, I had to wait anywhere from 20 - 40 minutes on hold to talk with someone.

The staff said I might try a different location. Well, I did.... I had my doctor send me to an ENTIRELY different company.

The only reason this is even worth a 1 star is that the scheduling folks were very nice over the phone. But in the end, if you can't do the work, then don't waste people's time!

They are scammers. All positive reviews written by other Radiology companies, probably all of them belongs to same person/ family.
Old screening equipments , greedy and fraudulent. They will ask you to pay more even if you pay them cash. You can understand how unhappy their workers, most probably owner doesn't like to pay proper for professional workers. Stay away , I can imagine who the owners are. Disgusting place, disgusting attitude

Came in stood in line , everyone was busy, no eye contact. There was one person on the phone another getting us register. Felt a bit overwhelmed waiting for my turn. A bit disappointed as all the chairs are in very bad shape, perhaps they can schedule their appointments not as close as there are not enough seats for us to wait before or X-ray and waiting for our appointment. I just looked at their reviews and it's not rated more than a 3, keeping my fingers crossed for my MRI,

I need to reschedule an appointment with RadNet, but am completely unable to get through to them. I spent 41 minutes on hold yesterday, and 12 minutes today, with no indication that anyone is answering the phones - I can't imagine that a single medical imaging office could have the sort of call volume that would result in a 41 minute wait.

RadNet, if you're reading this, I'm not coming tomorrow.

I've been trying to schedule an appointment here. Last time I was on hold for over half an hour. So far today I've been on hold 43 minutes. There is no possible way that it should take 40+ minutes on hold to talk to someone to schedule an appointment. I guess they don't want my business. Time to try elsewhere.
Edit: I booked an appointment online for an MRI at SimonMed in less time than I was on hold waiting for someone to answer the phone at RadNet. Highly recommend SimonMed's easy, online booking process rather than wasting an hour of your life on the phone waiting for someone at RadNet to care to answer.

While I've used Radnet in the past and was very happy with them, this time it was different.
My doctor sent referral orders for a heart and chest scan over to them in early June. I called to make an appt and was told there were none currently and that they didn't have their schedule for July. I called back a week later and got the same answer. Once again at the end of June there was still no schedule. I asked if they could call me back when the schedule would be available so i could get my heart checked. Today is July 11th and they don't have have any openings, or their schedule for august.

So i have a new referral to SimonMed, and while i had a tough time reaching them the last time too, they were at least able to give me an appt.


It's sad that our health care system has come to this. Why is there such a shortage of technicians?

They do NOT want your business! Tried to get a CT scan. They are unable to make appointments because someone is not releasing the calendar. Was told to call back in a week. Called but again no calendar, but was getting calls to make an appointment. In all, called three times without an appointment. Go somewhere where they take appointments day of the call.

This place is terrible. It's impossible to make an appointment or reschedule one. I've never bee able to get through on the phone, which is the only way to schedule an appointment. I see many many reviews with the same issue but Radnet doesn't seem to care about fixing this or responding. I'm going to contact my health insurance about this and suggest they stop paying for anyone use Radnet and go elsewhere, which I intend to do as soon as I can find a place...Once can only feel that they must be bad at their work since they can't even answer the phone. Are they accurate in their tests? I wonder...

Much too long to wait for a report-two weeks.
Difficult to get through to even make an apt.