Royal Realty

I have had several property managers on the mainland and here in Hawaii and can say vehemently that Casey Lentz is the best property manager I have had. He had been recommended to me and when my life was changing due to my husband's illness, I asked Casey if he would be willing to be my agent for the my rental property. I consider myself a good judge of people and after we introduced ourselves within a few minutes I trusted him totally. I mention trust as I had been financially compromised on several occasions by other agents by thousands of dollars. So, as you might judge I tend to be rather hands on. I have never felt a negative judgement from Casey for a suggestion or decision, and, in fact, I consistently seek his advice. He will tell me what he thinks, what I might consider, and because he has so much experience and superb decorative taste, I am glad to defer. He routinely tells me he will "take care of it" and I am so very grateful. I have never regretted any decision he has made nor have I ever regretted asking him to be my agent. He is patient and caring. He has gone the extra mile for me during my major life changes and I would consider selling my property before trying to replace him! Thank you Casey and Royal Realty!!!

I highly recommend Royal Realty for your home buying/renting needs. Jacqueline Little was our property manager and has always been very communicative and approachable. She responds quickly to all requests/issues making matters super efficient to tackle.

Royal Realty is amazing. Jacqueline and Jennifer specifically.

Any time I ever had a concern, there was a prompt response(within a day) (a lot of times, within a couple of hours)

Sometimes, Jennifer can be off-putting, coming off as abrasive via text, but she's actually a sweetheart. She also manages multiple properties while trying her best to be responsive to everyone.

When struggling with a neighbor and having a hard time because of it, Jacqueline (The Broker In Charge) stepped in and started handling my concerns, she was never rude, always patient, kind, and compassionate. She has a strong personality but doesn't let it get in the way of being caring and kind.

When they say where service is king. They mean it.

I highly highly highly recommend Royal Realty.

Hayden and Casey have provided an exceptional buyer's experience from start to finish beginning with showing us properties, helping with the offer, coordinating inspections and all the detailed work that a purchase entails. They provided excellent communication throughout and all of our questions were answered promptly. Their professionalism, expertise and personable service are what makes them a standout in the business. Mahalo Hayden, Casey and Royal Realty!

I had a difficult and stressful experience with Royal Realty.
The Royal Realty automated servicing booked me for a showing that was not going to occur, and the lead agent, Jennifer, ignored my request for assistance.

I booked a showing for a unit and received multiple confirmation texts and emails for the date/time.
After taking the afternoon off from work and driving from North Shore to Moanalua, I was distressed to realize that the residents were still in the unit and no agent was onsite.

After calling Royal Realty and speaking with Jennifer, I was told that I could not have booked the showing and the line dropped, which further confused me.
Calling the Royal Realty main line, a female representative answered who hung up on me as soon as I started speaking.

I am severely disappointed. I came out to the unit in excitement to view it, with positive expectations of Royal Realty; yet I have honestly received a one-star experience and no clear course for housing offered.

I am also raising so this booking error will be reviewed to not occur to others.

I've sent multiple emails to Royal Realty's agents and all have been returned as undeliverable.

Denied us a unit stating one of the adult applicants on our application had an outstanding balance with the former landlord stating it was on a background check they ran and that they had attached it in the denial email they sent me. Nothing on the background check they emailed me stated the applicant had an outstanding balance as there is none, it even said $0 balance, yet Jennifer kept insisting in her email that the credit check indicated an outstanding balance with a former landlord.
When I questioned how can that be since the applicant, a 20 yr old who just moved here from his home island, who never rented before and just moved out of his parents home, is just now applying for a rental now and has never rented before have that on his record but she kept mentioning that it's on the attachment she sent me. Which there was none! I kept asking her where on the attachment is this info you're telling me and then she said that there was another tenant that applied also and is in the process of renting the apartment. Still never answering the question of where on the attachment was the info of an outstanding balance and now deflecting to say that another tenant is in process. She then tells me to email her and she will resend the attachment as she is not on a Computer when we spoke. I emailed back asking for the credit check that states the applicant has an outstanding balance per her statement and have no response from her. I emailed her that their information was false and misleading and haven't gotten any real clarification from her. Why would your assistant tell us to all apply when you had already a qualified tenant and set on denying us the unit.
A few days later, Jennifer replies to say yes she does now see that he has no outstanding balance now.
Ok, so now you can see? ‍
So I asked Jennifer for a refund of our application fees because they never should've told us to apply and Pay an application fee of $40 each if they had already had a qualified applicant. Plus we never even viewed the place. It just felt like they were stringing us along and had us pay fees although they already had an qualified applicant, and she replied she will forward this to accounting to see if they are willing refund my application fees. Then she emails that they won't refund us and that we had delinquency on our record. Mind you this is not the reason we were told our application was denied. Now it's our fault again although there was no outstanding balance but now there's a delinquency with a former landlordSMH. Don't waste your time and money here.
Find another realtor who will be upfront and professional and not make statements with no real an explanation. She could have talked to us in a reasonable manner and checked first the facts before telling us one of the applicants had an outstanding balance which was false. And then after being told we're 'denied by the
Landlord' I am still getting notifications from them to set up an appointment to view the place, that is supposedly taken. Why?
Very disappointed paid 3 -$40 application fees for nothing but junk service.

I felt cherished. Great customer service with quick response time.
If looking to buy or rent Royal Realty can find what you need.

I just sold my home. Arlene Ichimura was my realtor. I learned a lot from her regarding the sale of my property and all the legal concerns associated with it. She is very clear and concise. I never had to wait for a response via text, email or phone. She always made sure I understood what was happening and the next step to take. Our sale was complete in less than 3 months. I am forever grateful to Arlene for making this happen. Mahalo, Arlene

I cannot speak highly enough of the exceptional service provided by our property manager Monica Kamaka-Cooper. Her dedication, professionalism, and commitment to ensuring a positive living experience has truly set her apart.

One of the standout qualities of Monica is her exceptional communication skills. She is always readily available to address any questions or concerns we may have. Her responsiveness and willingness to listen to our needs have made us feel valued and respected tenets.

I wholeheartedly recommend Monica to anyone seeking a property manager who is proactive, efficient, and genuinely cares about the well-being of residents.

Thank you, Monica, for your exceptional service, for working with us on our short notice PCS, and for making our living experience truly enjoyable.

***MIchelle Lum***

I was looking for a job on the mainland and wanted to line up a property manager while I searched for jobs. Michelle hung around for over 3 months until I found a new job. As soon as I accepted an offer, she was ready to go. I had a lot going on and needed a good contractor and cleaning crew, both which Michelle was able to help with. I really left Michelle with a shit show and she didn't bat an eye, she took over my mess and has been a total blessing.

I highly recommend Michelle for all your real estate needs