Review Highlights
“My daughter and I have been going to Frank and Lettie for over 10 years, and have consistently had exceptional service.” in 10 reviews
“Taylor had great advice and found the perfect color for me right away.” in 6 reviews
“I get my hair cut & colored by Saskia, and have for years, but I've also had Blair do it when Saskia was not available.” in 9 reviews
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About the Business
Hair Styling, Hair Cutting for Women and Men, Color for Women and Men, Highlighting, Curly Hair, Brow and Lip Waxing, Make-up, Hands on Hair and Make-up Tutorial. Event Styling for Special Occasions (Weddings Ect.) Session Work for Photo Shoots, Runway, Film and Television
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Recommended Reviews
Overall rating
88 reviews
5 stars
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2 stars
1 star
- Alison M.Brooklyn, NY01May 8, 2024
Very happy with this salon. High quality and friendly staff. I have been going to Frank for over 10 years and couldn't be more satisfied with his work--I ALWAYS receive compliments on my hair, even months after a visit. I've never felt pressured to buy products nor have I been upsold services I did not want or need. I couldn't recommend Frank and this salon more highly.
Helpful 0Thanks 0Love this 0Oh no 0 - Erin R.Mesa, AZ119157May 16, 2024
Frank has been my stylist for 10 years now and is highly skilled at his job. He is competent, kind, knowledgeable and does beautiful work. He has always listened to me as a client and provides great feedback on what is best suited for me. I've never been disappointed by the services provided at Saskia. Frank has a wealth of experience and talent and executes gorgeous color/cuts that are always progressive and on par with current trends. I constantly get compliments on my hair and I consider myself lucky to have found such a wonderful talent here in the valley, as a great stylist is hard to find. I've been going to salons since I was an adolescent and admittedly have very high standards, so I would consider myself very well versed in the qualities that define a master stylist and Frank is one of those gems
Helpful 0Thanks 0Love this 0Oh no 0 - Margie J.Temecula, CA17213Apr 9, 2024
I just had my hair cut by Maya and she did a fantastic job! I had long thick hair and she cut it short (just below my shoulder), layer and thinned it for me. I highly recommend her!
Helpful 0Thanks 1Love this 0Oh no 0 - D B.Ahwatukee Foothills Village, Phoenix, AZ013May 9, 2024Updated review
frank without approval - butchered - destroying my long thick hair without my request or consent @ saskia salon! my very long thick mid back length hair was completely destroyed by frank's cut - incompetence & pure greed @ saskia's salon - i did not ask for or want this haircut, frank cut without my permission to drive up a higher price = higher commision like a crook destroyed my hair for greed! he completely ruined my long hair i'm reminded daily as a year later it's still short/thin! (pictures)
frank always added on not requested services, treatments & cuts to increase total bill to $400+ bill every time! - (photo of average bill.) i declined the "sneak in" at wash time a "rip off $40 treatment" it ruins your hair! he did it anyway. honest business do not need to sneak in $40 "treatments!"
i'd decline $100+ haircuts i did not want or need frank did it anyway -- i seriously regret ever going to frank - con man!
my last visit i did not request or want a cut- frank took it upon himself to cut my hair used thinning shears & cut thin layers i did not ask for or want! this is absolute most horrendous haircut of my life! see my before and after photos!! frank destroyed my thick long hair! i'm over 50 i've had a lot of haircuts, this was the absolute worst of my life!
a year later - still growing out the horrendous damage done by frank's unrequested haircut - greed for driving up the cost! shocking how badly this cut was done - thinned terribly by frank an incompetent stylist & grifting! frank completely ruined my thick long hair -it's taking years to grow back from horrendous damage!
frank absolutely disgusts me - most unethical stylist i've ever encountered! destroying my hair for only his profit.
learn from my mistake - i deeply regret not leaving long before frank destroyed my hair - against my will! i knew i should have walked out they day he ruined my hair. i would leave -1,000,000,000 negative - do not trust this con man or salon! i'm not alone, look at the 1 star reviews.
additional greed- frank - told me to throw out brand new moroccan oil ($48 each) & new products i had stocked up on only to try & sell me product at saskia salon ! frank's a complete con man - i was a complete fool to ever trust him with my hair as he completely ruined my long, beautiful hair all for commision & greed!
more scam: the front desk at christmas bogo - will double charge you for the so called by one get one free! they won't have the item in stock, ask you to pay, then when the product is in then charged again when it was not in stock so you pay for every product not honoring bogo ever! scamming tactics are all they run at this salon.
at my new salon - stylist said i'm the 3rd person who has shared this experience - bad haircuts and treatment from saskia salon!Helpful 0Thanks 0Love this 0Oh no 0Feb 13, 2024Previous reviewfrank destroyed my hair @ saskia salon! my very long mid back length hair was completely butchered by frank's incompetence & greed! @ saskia's salon - i did not ask nor want a "layering" hair cut frank insisted he do - and he completely ruined long hair to make his commissions!
he always added on not requested services & treatments & cuts to drive up the bill a $300-$400 bill every time to increase his commission! frank is only commissions driven - not quality - used thinning shears on my fine hair in a not requested horrendous haircut. my bill always included unwanted add on services i didn't want or need - i told him i did not want. i'd decline the "rip off $40 treatment" that ruins your hair, $100+ haircuts i did not want each visit, he did it anyway -- i regret going here as long as i did! my last visit i did not request a haircut - frank took it upon himself to cut my hair with thinning shears & cut layers i did not want, and it was absolutely worst horrendous worst cut of my life! i'm over 50 i've had a lot of haircuts and this was the absolute worst ever had! a year later i'm still growing out the horrendous damage of frank's unrequested haircut my hair that looks thin and terrible! i had to cut 7+ inches from frank over thinning on fine hair & uneven layered cut i did not ask for, nor want! he's an incompetent grifting idiot! frank ruined my thick long hair and it is taking years to grow back my hair from the horrendous damage incompetence and greed - frank absolutely disgusts me to the core - he is unethical & greed is all he is driven by to no end!
learn from my mistake - i deeply regret not leaving long before frank destroyed my hair against my will all for his greed! i would leave minus -100000 negative -a year later i'm still 7+ inches shorter - thin sides & back - i had gorgeous hair before saskia / frank -- ruined hair leaving and still trying to grow out the horrendous damage layering cut by frank - do not trust this con man!
additional greed from frank - he told me to throw out or give away brand new moroccan oil ($48 each) & other new products i had stocked up on only to try to try sell me the products at saskia salon that are not great products! frank's a complete con man - i was a complete fool - and he completely ruined my long beautiful hair all for his commision & greed!
more scam: the front desk at christmas bogo - will double charge you for the so called by one get one free - a complete- scam -- i was charged for the product, then charged again when it was not in stock and i had to pick it up later for the bogo. nothing was by one get one free ever.
i went to a new salon - stylist said i'm the 3rd person who has shared this experience - bad haircuts and treatment from saskia salon!
to the owner: saskia's response to my review demonstrates saskia is as completely unethical & unprofessional owner training her staff to scam to drive up the prices. instead of apologizing for my horrific experience by one of her stylists - she claims to protect my identity yet publishes my full name to disclose my identity. even more reason to avoid saskia's salon as this creep owner intentionally does things to try to damage former clients. she trains her stylists to rip you off as you can see other comments, people who didn't want the $40 treatment given it anyway against their will and the worst experience of their lives.
con artist scamming people behave like this! money scam. saskia's response only strengthens my one star review! i'd give minus 100000 - complete crooks. she probably trained frank to ruin my hair to sell the rip off extensions i did not need, before coming here i had gorgeous hair -- saskia's salon - frank specifically destroyed and ruined my hair!
saskia: i did not enjoy my last year, i felt ripped off every visit i wish i had left far sooner!!
my hair after switching salon's now growing and responsive to normal to styling. my 16-year-old would do better - she told me immediately after my last cut as saskia's how thin and terrible my hair looked.Dec 21, 2023Previous reviewmy very long hair was completely destroyed here! frank @ saskia's salon - only commissions driven - not customer quality of hair. i received terrible hair care instructions from frank! his only goal is to drive up his price for commissions and sell their product. my bill was always $350 - $400 for add on services i didn't want or need! unwanted & unneeded haircuts were the worst of my life -terrible! he kept over thinning and finally my long hair frank completely butchered - only to charge $100 haircut and make his commission!
learn from my experience - wish i'd left long before i did - this salon is purely driven by greed! i would leave minus 100 review as a year later i'm still 7+ inches shorter hair trying to grow out the horrendous cut & rip off scam haircut -- frank gave me that i did not ask for or want!
i started this salong with thick long hair to middle of my back - left after a year as frank took it upon himself to do a haircut that i did not want/ask for to cut thin high layers completaely destroying my volume & length - again i did not ask for or want this cut, he wanted $$$ completely destroyed my hair length, back & sides giving me an uneven terrible & face framing cut to make his $100. i told him repeated no! he did it anyway so he could add $100 haircut to the bill! he disgusts me!
over the year always added on unwanted services (a $40 unwanted treatment, $100 haircuts) both i did not want & told frank i did not want these services! frank's / saskia's only focus is driving up the price - happened at every appointment! i told frank i did no to the treatment nor need a haircut but because of his pure greed- he would insist & do it anyway and i was stuck with $$$ added to my bill. the so called protective teatments are terrible. dry your hair & make it unmanageable.
more greed - frank actually told me to throw out or give away brand new moroccan oil & other new products i had stocked up on only so he could sell me their line of products at saskia salon. i didn't let him scam me here. frank's a greedy scammer and i was a complete fool to go to him as long as i did. the front desk at christmas double charges you for the so called by one get one - scam here too -- another complete scam, i was charged for all the products nothing was by one get one free ever. they claimed to not understand or be willing to correct their error when i brought this to their attention.
finally when i went to a new salon - stylist said i'm the 3rd person who has shared this experience, the bad haircuts and treatments at saskia salon.
owner saskia's response to my review demonstrates saskia is completely unethical & an unprofessional owner. instead of apologizing for the horrific experience by one of her stylists - she clearly in her response claims to protect my identity yet publishes my full name when she could see i used only an initial on google.
even more reason to avoid saskia salon as this creepy owner is intentional evil to intimidate or whatever.
it did not work! only - crooked people behave like this! this is a money scam of a salon - stylist horrible and do not know what they are doing. it only strengthens my one star review! i'd give minus 100 - completely crooks.
to saskia: i did not enjoy the last year - i wish i had left far sooner after my first scamming visit! because of your incompetent frank and training him to scam my hair was completely destroyed! very- hard lesson learned and before my beautiful long hair was completely destroyed hair as a result! this review is a warning to others do not go here!
my hair after switching salon's now growing and responsive to normal to styling. my 16-year-old would have done better - as she told me immediately after my last cut as saskia's how thin and terrible my hair looked. she's in beauty school and said even they know as students to not cut my hair like that crook frank did. i received the worst haircut of my life at saskia salon by frank and was price gouged every visit - my last visit that had everything i said i did not want! - Austin E.Phoenix, AZ010Mar 8, 2024
Frank is amazing! I asked him to find me a hairstyle that complements me and he did great. He is definitely an expert at his trade and being a veteran is an added plus!
Helpful 0Thanks 0Love this 0Oh no 0 - Heather P.Mobile, AZ96094Jul 30, 2022
I needed to get my son in for a quick hair cut appointment. I was able to get in with Sasha. She did a fabulous job with my son's hair and he loves it. The salon was very nice, great lighting and a cute setup with the mirrors at each station. The overall ambiance was great and my son and I were treated to complimentary drinks. There were a ton of options to choose from and the drinks came in a cute class cup. My son and I will see you guys again.
Thank you again Sasha!! It was nice seeing you again, thank you for the awesome experienceHelpful 1Thanks 0Love this 1Oh no 0Business owner information
Saskia A.
Mar 17, 2023
Hi Heather!!!! Thanks for the review!! Sasha Nicole is a wonderful hairdresser!!!! She at the time was one of our newest stylist and we are so proud to watch her grow!!! I am so glad your son had a great expeierence as did you!!
- Lupita O.Phoenix, AZ12418Mar 18, 2023
Sasha Nicole has changed my life! Before my appointment I was carving out a good 15-20 minutes of my day every time I showered for detangling, crying and regretting. I don't know what necromancy powers she has but she literally brought my hair back from the dead! I am a whole new woman coming out of the hair salon. My confidence is through the roof and I know I can achieve anything. I did come in a little unprepared not knowing exactly what I wanted but that was no challenge for Sasha she was very kind in helping me figure out what I wanted and educating me on how we can achieve the look. I've been to other hair salons and typically they do a variation of what they want but not Sasha Nicole, my hair came out exactly how I wanted it to! She also did an amazing job of giving after care tips to maintain a healthy look. thank you Sasha Nicole for giving my hair life and empowerment!
Helpful 0Thanks 0Love this 0Oh no 0 - Annette H.Tempe, AZ03Aug 2, 2023
I had my hair cut by makayla last Friday
And she under cut my hair in the back and looks terrible from the side view I've requested to talk to the owner of the Saskia Salon but no response i wouldn't recommend them very expensive and I could get a better haircut at Great ClipsHelpful 1Thanks 0Love this 0Oh no 0 - Abby M.Phoenix, AZ082Feb 21, 2023
No stars if was possible. I called this place to make an appointment for a haircut and asked to be seen by Saskia. The receptionist thought I was an existing client so she booked me to see her in 2 weeks. When I asked if possible to do my hair color at the same time. The receptionist was like " oh you're new client ?" for new clients she could she you on April and I was calling first week of February, Then I said I would prefer to get it done all the same time and didn't you just said she could she me Feb 21 if I was existing client, To make the story short I was booked on the 21and she even asked for cc # to book appointment. 3 days before the appointment I got a txt to confirm and reminding me "24 hours of cancellation " Then the day of appointment it self they call me 2 1/2 hours before the appointment to cancel. Take note with no offer to rebook with the same person I wanted to see.She mentioned a different stylist. Since you are new client and Saskia is not feeling well see this other person. I'm surprised normal stylist if they have an emergency like that they know when they will be free and would let you know before they call and cancel when they can see you. But not this place. The receptionist was like I have to check with Saskia when she can see you. Wow very professional ! Don't bother wasting your time trying to come here.
So they never called back to let me know anything. Then after 21 days of posting this review Saskia personally called upset. Saying she almost got a heart attack that's why she canceled, I understand that people have emergencies. It's just how her staff handled it. Maybe you train them better with customer service. If you read more in the reviews I'm not the only with this issue if you are a new customer.Helpful 4Thanks 1Love this 0Oh no 1Business owner information
Saskia A.
Mar 14, 2023
Hi Abby!! I’m so sorry your experience was less then stellar. I prefer to not be too personal when responding but I feel like this review is owed a bit more information. We are most definitely not in the habit of not taking care of clients both new and existing. I was actually admitted to the hospital the day of your appointment which was a shock to my staff and clients so that accounts for their response or lack there of. I am very sorry it takes so long to get in to see me however I must take good care of my existing clients and in order to provide the best in service both experience and technical service and we need ample booking time to do so. My staff was waiting to see where I could accommodate you upon my return. I do pre book my clients a year out and we try to accommodate new requests to the best of our ability.
My staff was waiting to see when I would be discharged and was trying to be sensitive to the situation at hand. I’m sorry they couldn’t disclose more of the situation due to protecting my privacy, I’m sure you understand. We’ve been in business for 15 years and have retained many a client due to our customer service and skills. Seems like some times we are thrown a curve ball and I’m sorry due to my sever circumstances we didn’t meet that for you. Please accept my apologies we wish you all the best.
UPDATE: Abby slight correction I did have a heart attack not almost and I shared that on the phone call in hopes of shedding some light as to why everything was touch and go with my staff until I could get back to work. Definitely would rather not share all those details here that's why I called you but here we are. Also, because we keep through call logs we did give you a call back to get you in and left a message to which we never heard back. There was not a single client that week that we canceled that we did not attend to. I'm sure today on the phone we could have hashed it out but unfortunately I was met with a dial tone as you ended the phone call. To which I called back because I'd like to think we can all be reasonable. I'm sorry it has come to this on a public forum but I do believe when clients potential and current are unreasonable it is part of my job as owner to discuss matters, try to find a solution and if we cannot, move on in a respectful manner and be as productive as possible. Again, we wish you all the best and we are sorry things did not turn out as expected. - becki w.Phoenix, AZ02Nov 10, 2023
I was in the salon today and had a fantastic cut and color with Frank. My daughter and I have been going to Frank and Lettie for over 10 years, and have consistently had exceptional service. If you are looking for a creative and knowledgeable stylist who is an excellent communicator then I can strongly recommend either Frank or Lettie. The salon is filled with tons of natural light and is comfortable and very welcoming to all clients. I always leave feeling refreshed and extremely satisfied.
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