weHost

BEWARE of renting any Airbnb properties from weHost. They are not kindly hosts. Their units are cheaply furnished and maintained primarily for the purpose of maximizing profits for the corporation, with little regard for the enjoyment or comfort of the guests.

We rented a 2 bedroom unit on the 3rd floor within a high rise residential building in the DC area. The morning after we checked in there was loud banging above our unit so loud that we could not hear each other speak. Turns out weHost rented the apartment to us knowing that there would be demolition construction work going on right above our unit during our stay. I called weHost and they said they would check into it. They said they would call me back within an hour (hopefully with some resolution). Instead, I received an email with an apology. They reported that they was no other available units in the area that they could move us to. Bottom line---- THEY DID NOTHING to alleviate the situation. They did not even offer to refund our money, so that we could find another place.

The unit was old, stained counters and kitchen/bathroom sinks, poorly cleaned, not enough towels or drinking glasses. Overall, the worst Airbnb experience ever!

Worst Airbnb Company

We needed to rent an Airbnb since my son was getting shoulder surgery for a football injury he had in the beginning of last year's season. So we ended up getting one from December 3-December 22,2023 in Arlington VA.

Our experience was so bad I never want to stay at another Airbnb. First and last time. Since the first day we arrived they told us we couldn't go in because they were cleaning the apartment.
Once we were allowed to get the key and enter it was when the nightmare started. To begin, it was supposed to be clean. My shoes were sticking to the floor because of the film on it which gave away that the floors were dirty. Dust was everywhere, the bathrooms had pubic hair everywhere, there was a bucket with a dirty wet mop in the closet, the laundry room had a horrendous smell that was a result of dirty water and a dirty mop just laying in the washer. I was so disgusted by this that I decided to look at the sheets. They were also dirty and smelly. Bottom line on the first day I had to buy cleaning supplies to clean the apartment and wash until 3am.

Next day we bought groceries and realized there were no utensils, working knives, kitchen and bath towels as was stated. We ended up needing to purchase them in the hopes we. Old leave them in the dorms after we checked out. There was a leaks in the main bathroom sink and kitchen sink which we solved with towels. There was very little water pressure. Once I was able to get everything in order it was ok except for the sofa I had to sleep in so I could help my son get up from the rental recliner, which was made of rubber. Yes I slept on a rubber sofa for 3 1/2 weeks.
Then to make it worse, they towed our rental because of their incompetence and they didn't reimbursed us whatsoever. Which was their fault since they were supposed to give us the parking space for almost a month. That's what we agreed and paid for. I'm just trying to warn people about this W-Host Group. I will attach as many photos as I can on the review.
And hopefully this doesn't happen to another family again.


Frontdesk@wehostgroup.com

https://www.wehostgroup.com/about-us

https://booking.wehostgroup.com

786-796-1393
305-686-8027

Too bad I can't give these guys a zero.
I DON'T THINK I'LL EVER DO BUSINESS WITH THEM AGAIN!!
We were in the Washington DC area and rented a VRBO up on the hill above Arlington in Rosslyn, managed by Wehost. The name of the apartment building is Whispering Oaks. The day we arrived, they told us to enter the parking lot on right side of building and park in space 1.
We then had to go upstairs to our apt and get parking permit to hang on mirror. There was a car parked in space 1. we put the car in space 2 immediately went upstairs and called Wehost, told them of our problem and they assured us they would "contact the property mgr. and let us know with a return call if there was a problem.
Meanwhile, inside the apt. the AC would not work. Only the heat. We tried to turn it off. When the temp in the apt reached 92 we opened the windows and called wehost... they said to turn off the breakers That they were sorry but AC couldn't be used until May 1st... Later we turned the breakers back on to hopefully run just the fans for a little ventilation before bed... 86 in the apt.
The next morning again, the heat was running and bedroom temp was 93 while living area was 92.;.. Called wehost. They said "Nothing we can do. The AC situation is listed in the posting!" We turned all systems Off and just lived with the heat. It was so bad that random owners and renters were posting notes in the elevator literally begging for the building to turn on some AC

The following day, when we returned to the apt., spaces 1 & 2 were occupied. We parked as close as possible to our space 1 and immediately went upstairs and again called Wehost to explain our dilemma. They assured us they would "contact property mgmt." and give us a return call if there was a problem. We did not receive a call. The next day, we rode the Metro into town and when we returned, space 1 was open. I went upstairs to get my keys and returned to the parking lot to park in space 1 WHERE WEHOST TOLD US TO PARK. When I got to the parking lot, my car was gone. It had been towed.
I called Wehost. They sent me a picture of a covered garage back behind the building and asked if that was where I was parked. Space 1 is the first spot next to the sidewalk... why would i ASSUME THAT i WAS SUPPOSED TO GO AROUND THE BUILDING AND LOOK FOR ANOTHER COVERED SPACE 1 (which btw, has a NO PARKING ANY TIME) placed on it.
I told We host that no one told me to go around the building looking for a covered space. They basically said, "Sorry, you parked in wrong space, Nothing we can do.
I called VRBO. they assured me they would get right on it and call me back. They never called. I called the next morning and VRBO had no record that I had called. I explained that I was on my way on the train to retrieve my car and rehashed everything I had told them the night before... I again was assured that they would get right on it and call me back. Again NO ONE from VRBO returned our call. The car was towed Wed. evening. We spent most of the day Thursday retrieving our car and talking to anyone who would listen at VRBO and Wehost about our problem. We were assured again that they were very Sorry and they would return our call as soon as possible. VRBO never did. Finally We host on Fri. April 19 admitted that they gave us incorrect parking instructions and they again were very sorry and they agreed to refund the $185 cost of the tow. within 3-5 business days. They would also send us a VIP discount code for a future stay.
We got the discount code within a day or so... in that msg., were told the refund would be sent within 1 to 3 business days. That was by email on 4/22 six days and lots of unreturned phone calls later.
4/22 they requested my Zelle info
4/29 lots of phone calls later, they confirmed Zelle info
5/2 Assured me they would send my $$ ASAP
Meanwhile, I got a msg from VRBO that said they were sorry but they had "Thoroughly researched our problem" and found that we were supposed to pay a parking fee... Infuriating!! reply from them... after several more calls to VRBO and a rather scathing post for them on facebook, They decided to send me $100 for my trouble and inconvenience! Wow....
After phone calls again Mon. and Tuesday... Wehost sent me a Zelle deposit of $185. Twenty - one days and Fifteen "business days after my car was towed because of their Failure to give me correct parking information and then their failure to follow through on their promise to "Check with property management" as they told me they would.
Top it off today with another terrible wehost review on this site today from another guest in what appears to be the same apt building with a picture of the same tow yard... this stuff must be standard practice for Wehost...
I DON'T THINK I'LL EVER DO BUSINESS WITH THYEM AGAIN!!