COME4ARTS Bonnie The Journey Of Streets Series Blind Box

1. Due to the blind box nature, refunds and exchanges cannot be processed after the order is unboxed unless there is a quality problem.

2. If your order has INCORRECT, DAMAGED, OR MISSING ITEMS issue, please contact us within 7 days from the receipt of our item, any request after 7 days will not be honored. Please make sure to contact us via email (contact@toybeta.com) first.

3. We do our best to pack our products carefully, but we cannot guarantee that the boxes will arrive in perfect condition due to international shipping. We want to make it clear that any damage to the outer packaging is the result of the delivery company handling it, which is beyond our control. We are only responsible for damages to the figures inside the blind box.

If you receive broken figures from toybeta, please provide below information in the email and send them to our customer service mail
1. Order number
2. Screenshot of the item you should have received in the live stream (if you have)
3. Picture of the broken item

We will do our best to resolve the issue promptly.

Mystery Box refers to the type of packaging that keeps the collectible toy as a mystery until it is opened. Mystery boxes typically come in series that shows a collection; some figurines are rarer to find than others, these are referred to as "secret", "hidden" or "chase" figures.
If there is a secret figure in the Blind Box, one basic figure might be replaced randomly.

Shipping & Delivery

Delivery Time=Processing Time(1-2 days)+Shipping Time(7-15 days)

PLEASE NOTE The shipping time of some anime figures is 30-40 business days, you can check the shipping time of product at checkout.

Shipping Fee

Free shipping on orders over $50.

You can choose the shipping method during checkout:

-Standard Shipping: $5.99~$8.99
Delivery usually takes 7-15 business days.

-Expedited Shipping: $14.99
Delivery usually takes 6-12 business days.

PLEASE NOTE, due to COVID-19 your order may be delayed. Our team is taking extra steps to ensure safety during these times and fulfillment lead times may take up to 7 business days at this time. 

To Track Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking information inside. Please note that it may take up to 48-72 hours for your tracking information to update on the carrier's tracking website.

You can easily track your ordered item from our website

https://us.toybeta.com/pages/track-order

1: Adult supervision is required.
2: Small parts might have choking hazard. Be careful not to swallow them.
3: Beware of sharp accessories.
4: Age zone: 15 years old or above.
5: Please do not litter products ,we should protect the environment.
6: Due to different measurement methods, the product size has an error of 1-3cm, which is within the normal range.
7: The color of the product is affected by factors such as lighting, monitor screen, camera, etc., and the picture will be slightly different from the real object. The picture and size are for reference only, and the actual object shall prevail.