What Is Social Media Optimization (SMO), and Why Is It Important?

What Is Social Media Optimization (SMO)?

Social media optimization (SMO) is the use of social media sites to manage and enhance an organization’s message and online presence. As a digital marketing strategy, social media optimization can be used to increase awareness of new products and services, connect with customers, and mitigate potentially damaging news.

Understanding Social Media Optimization (SMO)

For many years, search engine optimization (SEO) was the predominant strategy for digital marketing efforts. It involves increasing the quality and quantity of a website's traffic by increasing its visibility via a web search engine, especially Google Search.

More recently, social media marketing has come to the fore, coexisting with SEO as a way to strengthen a brand, conduct lead generation, increase a company's online visibility, and connect to an audience. Many social media platforms are used for digital marketing, including Facebook, X, Instagram, Snapchat, YouTube, Pinterest, and TikTok.

Social media optimization often directs the public from these social media platforms to the company's website, where more information can be found. For example, a campaign to raise awareness about a new vehicle model on social media may direct the visitor to a company webpage that provides information about local dealerships.

Strategies for Social Media Optimization

Companies using multiple social media platforms may use internet-based tools designed to improve the organization and delivery of their content. These tools allow an employee tasked with creating social media content to schedule content across multiple platforms at the same time, as well as respond to any engagements on the posts, including comments from the audience. Some popular social media management tools are Loomly, Agorapulse, PromoRepublic, Hootsuite, Buffer, and Sprout Social.

Social media platforms allow users to share content on the internet almost instantaneously. Because of this, many companies try to create content that users will pass along to their friends and connections. This strategy, called viral marketing, attempts to achieve a broader reach by getting engaged users of social media platforms to share content rather than relying on users to find the content on their own.

Example of Social Media Optimization

Messages on social media platforms can be tailored so that they have a greater impact on specific groups of individuals. Marketers using social media can customize their content based on demographic and geographic profiles. For example, a soft drink maker may post a message about how cold and refreshing a beverage is to internet users in hot climates. For their audience in cold climates, they might tell users that drinking their beverage will evoke the sensation of warm, summery days.

The Bottom Line

Social media optimization is a critical piece of any organization's internet strategy. Even the best-known real-world brands can't thrive on the internet without alerting potential users of their presence. The smartest companies go farther, creating an engaging presence on social media that builds follower numbers and burnishes brands.