WOW24-7

“When we think about what truly differentiates a company from its competitors, it will be that customer experience.”—Patrick Martin, EVP of Customer Experience. ▶️ Watch full episode: https://lnkd.in/d9gtKxYG #ContactCenterPerspectives #Podcast #CustomerSupport

We're #hiring a new Customer Support Specialist in LATAM. Apply today or share this post with your network.

Discover the reasons behind the falling satisfaction levels worldwide, the impact of agent retention rates and Artificial Intelligence on support operations, and how the unique company culture at WOW24-7 is key to enduring success with our CEO, Denys Dubner, as he explores the evolving challenges in the customer experience (CX) arena on the Outsource Accelerator Podcast. https://lnkd.in/exG2GzSK #WOW247 #CustomerServiceExcellence #OutsourceAcceleratorPodcast

🤔💥🔍📈 🚨 Cut Costs, Crush Issues: #Level1Revolution WOW24-7's Level 1 Support gives your clients enhanced customer service by conquering 95% of issues on the spot, no runaround. For Lightico, we're bug busters, tackling pre-release bug reports, feature testing, and proactive monitoring. Adversus’s strategy got a facelift, with diagnostic testing, remote optimization, and comprehensive HR services. Circl.es? For their customers, we're providing the first reply time 4x faster than the industry standard. Forget the clock – we bill for results. Time to turn the tables. Claim your spot at the top! And how do you reach the first contact resolution? #level1supremacy #customerrevolution #level1mastery #customerfirstpolicy #customerfirst #wow247 #customersupportoutsourcing #firstcontactresolution

We're #hiring a new Customer Support Representative. Apply today or share this post with your network.

#internationalwomensday #IWD24 #WomenInCX #CustomerSupportHeroes

With a staggering 95% Customer Satisfaction Score (CSAT), this German fashion brand ensured a 100% match of brand voice, managed 2x seasonal ticket spikes, and scaled agents from 2 to 14 during peak periods. Explore their transformative journey, from facing operational struggles to achieving up to 60% savings and a remarkable 4.5/5 Customer Rating. #CXImpact #customercareexcellence #WOW247customersupport #WOW247customers #casestudy

Outsource Without a Team Lead, and Watch Your Service Drown! 🚨 Considering outsourcing without a Team Lead? Brace for impact! 🌪️ 📉 Without a Team Lead, you're in for: Aimless teams, a solid 0% grasp of company goals. Chaos in availability, a whopping 50% agent slippage rate. No monthly meetings or structured training – a chaotic 100%. 💡 Why a Team Lead is Non-Negotiable: Your team remains guided, controlled, and retained. KPI tracking, performance reports, and regular meetings – a power-packed 70% boost in efficiency. Proactive optimization and structured training – a formidable 60% improvement. It can act as your single point of contact with the entire team of agents, be it 2 or 200 agents. 🚀 The WOW24-7 Advantage: 🔓 Free Team Lead: Basic guidance, control, KPI tracking, and meetings – saving you from an annual chaos. 💼 Paid Team Lead: all of the above plus CRM systems updates, agents’ hiring & training, ticket resolution, improving your bottom line. 🌐 Proven Results: Agent turnover < 20%, Cost reduction 60%. Industry-leading agent retention rates > 90%, double the industry average. Agent well-being and customer satisfaction driving elevated experiences. ⚔️ Got anything to add a Team Lead can provide in terms of customer service outsourcing? Please do! Ready to fortify your service? Share your challenges!  #teamleaders #serviceexcellence #outsourcingservices

Ticket Closed: Problem Solved or Swept Under? Closing tickets seems important, right? But does it genuinely fix stuff or just keep us in a never-ending paperwork loop? Brace yourselves for the relentless expertise our agents bring to the table, leaving no room for problems to linger. #wow247 #customersupportoutsourcing #callcenteroutsourcing #contactcenteroutsourcing #CX 🚀🛒 #ticketresolution #ticketclosure

CX Report Backlash: 5 Questions They Don't Want You to Ask! 🤔 Just stumbled upon the latest CX report ‘LEVERAGING THE MODERN CONTACT CENTER TO DRIVE YOUR 2024 CX STRATEGY‘, and pardon our skepticism, but are we really buying into these stats? 🧐 Question 1: Maturity Matters, But Does It Deliver? So, 80% swear by CX importance, but only 13% claim superiority. Hold on, are we patting ourselves on the back a bit too soon? Where's the disconnect? 🤷♂️ 💡 Question 2: AI Adoption – Is It a Fairy Tale? AI adoption is skyrocketing, they say. But seriously, how many are just riding the hype train and how many are actually revolutionizing their game? Let's spill the AI tea! ☕️ 🔄 Question 3: Omnichannel or Multichannel Masquerade? Omnichannel experience is non-negotiable. But hey, how many are just slapping the term on their strategy without delivering the real deal? Are we living in an omnichannel fantasy land? 🚀 🚨 Question 4: CX Game-Changers or Trend Followers? To all the solution providers out there, are you genuinely changing the game, or is it just another marketing buzzword? The revolution needs execution, not just empty promises. Let's get real! 💼 🤯 Question 5: Predictions vs. Reality – Spot the Difference? Predictions are exciting, but how often do they align with reality? Are we shaping the future, or are we merely along for the ride? Buckle up; it's time for a reality check! 👀 Agree, disagree, or bring your own insights – the revolution starts with questioning the norm! 🌊💥 #CXRevolution #QuestionTheStats #LetsDiscuss #ProvocativeCX