With a reliable, secure, and compliant call recording engine as its heart, PhoneUP also provides smart tools to improve contact center operational efficiency and workforce engagement. Visit aurus5.com and get the demo.
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Learn how Verint’s TimeFlex Bot provides a radically better way for contact center agents to manage their own schedules while balancing the needs of the business and your customers. Visit http://verint.com/timeflex to learn more!
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🤖 Nick Dominy, Business Development Director at SmartStream Technologies shared illuminating insights on collateral outsourcing in the current environment. From assessing the fitness of technology deployed to understanding how automation can boost client satisfaction, his presentation offered practical takeaways. What's next for outsourcing? Stay tuned to find out! #FlemingCMF #CollateralSolutions #AutomationAdvancements
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Nexthink Amplify is a tool designed to streamline incident resolution for frontline agents. It provides instant access to incident information, diagnostic checklists, and remediation capabilities in a single view, all without requiring end user involvement. The platform-agnostic browser plugin is easy to install and integrates Nexthink into any service desk tool. With this solution, Level 1 (L1) agents can close tickets more quickly, resulting in a 5-10 minute reduction in call duration. The implementation of Nexthink Amplify has shown a 30% efficiency gain in end user support and has been associated with $5.2 million in quantified benefits over a three-year period, according to the Forrester Total Economic Impact™ Study conducted in 2021. #inctechnologies #Nexthinkpartner #techsupport #efficiency #diagnostics
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One of the many Verint bots Connex can help you deploy in your contact center. Call us!
Learn how Verint’s TimeFlex Bot provides a radically better way for contact center agents to manage their own schedules while balancing the needs of the business and your customers. Visit http://verint.com/timeflex to learn more!
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Real-time assistance. Intelligent work instructions. Say goodbye to handling errors and defects, and hello to increased productivity and efficiency. Learn more at info@virtual-process.com #VirtualProcess #SmartWorkstations #ManufacturingEfficiency #digitaltransformation #smartfactory #technology
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Checkout the latest blog to explore how dialers automate dialing, streamline call distribution, and provide valuable data for optimizing call center operations. Read here: https://lnkd.in/dpN8yv8a #dialer #callcenters #outboundcalling #productivity #customerexperience #calloperations #businesstechnology
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| SaaS | Omnichannel Communication Platform | Dialer | Speech Analytics | Gamification | AI
🚀 Boost Efficiency with Connex One! 🚀 📊 Elevate your production metrics 📈 Streamlined processes for seamless operations 🔄 Real-time performance insights 🛠 Intelligent automation saves time 💡 Optimize resource allocation Achieve more with less. Discover unparalleled efficiency with Connex One! 🌟 #ConnexOne #Efficiency #ProductionMetrics #CustomerSupport #CustomerExperience #SupportSolutions
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