Service Contracts That Put the Customer in Focus
Clinicians need to be able to rely on their equipment to provide high-quality patient care. By choosing services from Olympus, customers can be assured that they are getting the most value from their equipment. Through INFOCUS Service Contracts, Olympus takes complete care of its customers’ range of Olympus devices.
Equipment availability is optimized within different budget frames, giving customers a clear picture of how their services are covered. INFOCUS Service Contracts provide caregivers with confidence that their equipment is in capable, experienced, and safe hands.
A Higher Standard of
Equipment Uptime
Continuously functioning equipment can help hospitals to enhance efficiency, patient care, and patient outcomes. With INFOCUS Service Contracts, Olympus takes responsibility for maintaining optimal uptime within each customer’s clinical environment. As a result, the customer can be sure that their equipment is being managed in the best way possible, leading to reliable procedure planning and revenue flow.
- Continuous consultation and training with the customer to prevent damage to products
- On-site inspection and maintenance by Olympus technicians to ensure products are in prime working order
- Corrective maintenance according to OEM standards
- First-line telephone and online support for troubleshooting
- Loan equipment to cover outages
The Right Contract
for Every Budget
Getting the maximum value from hospital equipment is more important than ever before. With dwindling budgets and financial pressures, all departments are feeling the squeeze. At the same time, hospitals must perform more procedures with their existing equipment. INFOCUS Service Contracts are designed to balance day-to-day needs with economic requirements, helping customers make the best use of their budgets and their equipment. Customers can then stay safely within budget and plan more effectively.
- Complete budget and planning security to prevent unforeseen service costs
- Tailored risk control: Option to set budget limits to a preferred level of risk
- Reduced administrative effort
Contracts That Suit Diverse Clinical Demands
When service agreements offer multiple options, differing priorities within hospitals can receive the attention they need. Different products require different coverage, and hospitals need a partner who can answer their service challenges with clear solutions. From agreement selection through to confirmation, INFOCUS Service Contracts are in sync with the customer’s individual needs. Through consultation, customers decide how a contract can fit most effectively within their clinical setup, putting their daily work and challenges in focus.
A Long-Term Service Partnership
Olympus is an expert in medical and surgical endoscopy, as well as reprocessing systems, and is highly experienced in working alongside customers. With this knowledge comes a deep understanding of the service activities required to maintain this equipment and optimize its availability. Throughout the entire term of an INFOCUS Service Contract, customers receive constant assistance, giving them the expertise and experience required to cover their servicing needs today and in the future.
A Strong and Reliable Service Network across Europe
Experienced service staff conduct more than 160,000 repairs annually in line with global OEM standards.
Technical staff receive over 50,000 hours of training per year to stay up to speed with the latest technological advances.
About 1,000 technicians and service engineers support customers across Europe.
More about INFOCUS
Service Contracts
Get in touch with your Olympus Service Sales contact, who will provide you with detailed information and calculate your personalized INFOCUS Service Contract.
