ABC2018 Spring: CxD: Conversation Designの理解
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Android Bazaar and Conference 2016 Spring: 「CxD：Conversation Designの理解」発表資料（2018年6月9日、東京大学 本郷キャンパス 工学部2号館） http://abc.android-group.jp/2018s/
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ABC2018 Spring: CxD: Conversation Designの理解
- 1. Android Bazaar and Conference 2018 Spring Conversation Design 2018/06/09 #abc2018s #CxD #ConversationDesign Nobuya Sato Secret Lab, Inc. @nobsato
- 2. 2 Nobuya Sato @nobsato Founder & CEO / Experience Designer at Secret Lab, Inc. Google Developers Expert (Product Design) Google certified Sprint Master Trained facilitator for LEGO® SERIOUS PLAY® method and materials
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- 6. 6 Principles of Conversation Design How we can design conversation naturally?
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- 9. 10 1) 6 New Voices 2) Continued Conversation 3) Multiple Actions 4) Pretty Please 5) Food Ordering & Delivery from Android What’s New on Google Assistant at Google I/O 2018 Keynote
- 10. 11Google is top-selling smart speaker vender in Q1 2018 (Source: Canalys estimates)
- 11. 12Worldwide smart speaker market Q1 2018 (Source: Canalys estimates)
- 12. 13 What is Conversation Design?
- 13. 14 What is Conversation Design? “ Conversation Design is a design language based on human conversation.” In conversation, there are no “errors”
- 14. 15 What is Conversation Design? “ It’s a synthesis of several design disciplines, including voice user interface design, interaction design, visual design, motion design, audio design, and UX writing. ”
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- 18. 19 Actions on Google: Conversation: The New UI
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- 24. 25 2. Nod
- 25. 27 3. verbal cue
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- 31. 34 Credit: Science Picture Co Collection Mix: Subjects Getty Images
- 32. 35 © 2014 EuropaCorp, TF1 Films Production, Canal+, Ciné+, TF1
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- 34. 37 Designing Good Conversation Principles Conversation Principles = Core Conversation Experience
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- 37. 40 Happy Path
- 38. 41“Actions on Google: Conversation Design Tips” by Nandini Stocker
- 39. 42 How can we design conversation principles? Conversation Principles = Core Conversation Experience
- 40. 43 Designing conversation dialog by “Conversation”
- 41. Conversation Design Sprint Learn the principles of conversational experiences by “learn by doing” exercise
- 42. 47 Google I/O 2018: Design Actions for the Google Assistant beyond smart speakers
- 43. 48 Anatomy of a response
- 45. 50 Google I/O 2018: Creating a persona: what does your product sound like?
- 46. 51 Google I/O 2018: Creating a persona: what does your product sound like?
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- 48. 53 “Let’s talk” sessions at Google Developer Days 2017 Europe
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- 51. 56 1. Brand Identity 2. Tasks 3. User, Needs & Context 4. Brand Persona
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- 54. 60 ”Error” events ≠ users doing something wrong In conversation, there are no “errors” Users are being cooperative.
- 57. 63 1) Understanding Brand, User, Needs, Context and Tasks 2) Define Brand Persona 3) Human conversation has no “error” Designing Core Conversation Experience
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- 68. Thanks Nobuya Sato Secret Lab, Inc. @nobsato