CasinoMax Reviews

The management at this casino franchise did something to me that was absolutely despicable. I haven't played here for quite a long time only because of something that this casino (or their processor) did and then turned around and blamed me for it. The type of player that I am I periodically shut down accounts for cool down times. Well, there was one time in which, during one of those cool down periods where I had shut the casino account down that the casino's processor tried to charge my bank a duplicate charge that they had already charged several months prior. Well when I contacted customer service about it I was instructed that there was nothing that they could do about it. And the customer service rep said after he inquired with their cashier and that the instructions were for me to dispute the charge because it was a mistake made by their processor that had affected many hundreds of customers across the real-time gaming footprint. So I did just that as instructed. Well when I went to reopen my account I was told by their manager that I could not reopen my account because I had a charge back ...notwithstanding I had made thousands of dollars of deposits for years across all of their brands without issue and the amount that had the issue due to their processor mistake was roughly only about $35 to $75. When I explained to him that this was a mistake of their processor (THAT THEY WERE AWARE OF) and their customer service agent instructed me to do as I did and that I was only following the casino customer service instructions he simply said the decision was made and disconnected the call. And then did close all of my casino accounts across all of their sister brands. Absolutely despicable behavior and to this day I still cannot log in!
(Note: I do still have the evidence of the instructions from the CSR as stated above as well that was also ignored)
jwoods03

Date of experience: April 30, 2023

I was playing my favorite slot as usual and hit a Jackpot of $4500.00! No problem with the cash out, Great Games and I win pretty frequently, just have to know when to cash-out! But in all, I love this site and it's sister sites.

Date of experience: April 04, 2024

There is nothing bad to review with Casinomax. Payout is amazingly fast. Customer service is kind, professional and quick. Bennifits are great but could improve to be more rewarding for VIPclients. Games and website are always changing and improving. Cashier services are super and I love Blue Card choice. I love Casinomax

Date of experience: January 01, 2024

Trusted RTG casino if you like those games. Only thing is their payouts that take many days to process, and many other online casinos offer faster/instant payouts nowadays depending on currency but if you enjoy RTG games it's a good option.

Date of experience: January 18, 2024

Well I have not cashed out yet but I'm wondering if I will have an issue withdrawing over $30,000 my experience has been wonderful playing . Never used bitcoin to withdraw exactly what requirements needed to get my money ??

Date of experience: December 13, 2023

Games are good but I have run into the same problem a couple of times which I do not think is fair. I get a bonus with a $10 bet limit. At times, I inadvertently bet more than I want and at that moment, any winnings I have are void. Can't you block betting over $10 instead?

Date of experience: January 19, 2024

Never had any problems in casino max and all sister casinos. Customer support are very friendly and helpful. I try other online casino but I still come back here. Casino max and sister casino are my favorite, been playing here for years!

Date of experience: May 05, 2023

I finally got approved to withdraw my money but it took so long to get approved that I played and lost all of it back to you guys but I’m okay!

Date of experience: January 19, 2024

Deposits are made to boost your VIP status to supposedly get silver status(faster withdrawls). All lies and garbage. I have over 20,000 in 6+ pending withdrawls. All have been weeks to a month since first submission. Complete scam. All these other good reviews are garbage as well. Probably someone paid to write these reviews.

Date of experience: February 01, 2024

The new design of the website is great. The way you can just hit the X and it takes you back to where you were when you picked the previous game. The bonuses under 100% that have a $10 max bet don’t seem at all valuable to me. If it has to have $10 max bet, it seems like you should get a higher “match” That’s the only thing I can think of that would be “negative”. Everything else is all thumbs up. Username: 584rpeezy

Date of experience: January 19, 2024

100% SCAM !
REPLY -to Casino Max representative.
You stole $30 from my bank account by misrepresenting a promotion. I thought I was depositing $30 into my bank account, instead I was stolen from. There was a countdown to your promo, so I didn't have time to create a user name & account. I'm very disappointed!

Date of experience: November 30, 2023

Ive been A player at Casino max for a wile now...I love Casino max the games are great the odds are very fair..Ive had done a couple of withdrawal's and it went perfect The staff at casino max is Excellent very helpful in every way they make sure you are helped they go above and beyond to make sure what ever you need to know is taken care of they are an asset to the casino...I will continue to be a player at casino max for a long long time...Thanks to all of you for making my gameing experience Excellent...Kenny Gissi ...Acount kenny14807

Date of experience: June 16, 2022

Casino max slot games are good problem is when you win money. You have a hard time getting a withdrawal They just keep telling you. Theres currently a large number of people and the system will take some time to review. And ask you to be patient. Or you can deposit more money to up grade your states thats a poor way to treat your customers shouldn't matter if you deposit 50 or 1000 you win pay it out Sounds like they need to update their system. It's going on 23 days and I still haven't received a withdrawal. So don't expect to receive your winnings Any time soon? VERY DISAPPOINTED CUSTOMER

Date of experience: November 23, 2023

I won $400000 and to my surprise I got paid within 24 hours. Unreal. Got a new BMW some cocaine and a dozen hookers to boot. Even had Karen the lady on customer support. Just flew to my new house and banged the nice lady. Wow

Date of experience: December 04, 2023

No response to emails , can't withdraw, sounds like a bunch of scammers to me. Will probably never see my winnings.
Play somewhere else so you can at least withdraw some monies

Date of experience: December 26, 2023

I have never seen site take money at an extreme rate, their slots are awful awful win percentage, low high volatility whatever..there are NO line hits and games that have a tiny amount of line hits count 5 as a kind as 30 dollars..it's ridiculous..their free money with an absurd playthrough has no benefit at all. You will get through a playthrough once in a million...this site is rigged to milk your bank account and that's it..I played there ALOT it is one of the worst gaming experiences I have ever had..

Pattern detected:I had to blow through thousands to finally get a decent win
The minute u cash out u will lose your winnings immediately times 3. One game 16 blast took over 4000 dollars with a give back of like 300 over the course of losing the 4000 .you will never win or keep your money on this site..

Date of experience: December 14, 2023

Good people , fast payouts as advertised. No jumping through hoops like ALOT of other sites. Very efficient

Date of experience: May 20, 2023

Playing the games have been awesome! But the customer service is terrible! I went on chat twice and supposedly spoke with someone by the name of Janet and all she could tell me was go deposit $50 the next time she told me go deposit 30 more dollars because I was gullible enough to deposit the $50 especially with the winnings I’m supposed to be receiving. I’ve tried to call I’ve tried to email and again I’ve went back to chat and I cannot get a response.! it is the worst Customer Service I have ever encountered with any of the gambling sites I have played on and I’ve played on a lot and I’ve won a lot. This one definitely I believe is a total fraud and I will be reporting and I will be refunded what money I did pay. Especially After this so-called Janet person kept telling me to go put money on the account so that I could cash out my winnings because that’s the only way I could cash it out!

Date of experience: January 09, 2024

There's no problem depositing into your account. But if you try to cash in on your winnings, good luck to you. They required bank statements of my past credit cards which are no longer in my possession. I have not owned these cards for 10 years or more. Consequently, they declined my request to withdraw my winnings from the roulette table. If I could rate my experience zero stars, I would.
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You requested my username it is Schiffman101.

Date of experience: May 28, 2023

Upon further review, I have come to realize there was an error on my part, my apologies. All is well and enjoying my playing at Casino Max.

Date of experience: May 04, 2023