DymoOnline Reviews

573  Excellent
TrustScore 4.5 out of 5

4.4

In the Printing Equipment Supplier category

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Reviews4.4

573 total


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Rated 5 out of 5 stars

The right items and fast delivery where…

The right items and fast delivery where many others are failing.

Date of experience: January 17, 2023

Reply from DymoOnline

Hi Ron,

We are thrilled to have you as part of the DymoOnline family! 🤩Thank you for sharing your kind words with us. It’s always humbling to hear how we’re able to make our customers’ experience valuable! Have a lovely day! :)

Kind Regards, Princes

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Rated 5 out of 5 stars

My Dymo label maker arrived promptly…

My Dymo label maker arrived promptly and well-packaged but just doesn't work very well. Letters over-write each and some letters only emboss faintly. Which was disappointing.

Edited to add that they got back to me first thing Monday morning and are replacing my label maker. Great service!

Date of experience: November 19, 2022

Reply from DymoOnline

Hi Alix,

Thanks so much for taking the time to write this review, I am thrilled to hear that you appreciated our customer service response time and we were able to resolve your issue quickly. I would like to thank you for reaching out to us, and giving us the opportunity to make it right! Have a great day and Keep safe! :)

Kind Regards, Princes


Rated 5 out of 5 stars

So Awesome!

So Awesome!! After purchasing multiple printers due to the ink being more expensive than the printers themselves we decided to use thermal technology and switch to the 5XL and just purchase rolls when they run out. And at 220 labels per roll will last ages. No more head cleans or dodgy refill ink cartridges : ) We use this for our Fastways / Amarax labels and works perfect!!

Date of experience: December 22, 2021

Reply from DymoOnline

Hi Brian,

We are thrilled to have you as part of the DymoOnline family! 🤩Thank you for sharing your kind words with us. It’s always humbling to hear how we’re able to make our customers’ experience valuable! Have a lovely day!

Kind Regards, Weng


Rated 5 out of 5 stars

Dymo is an awesome brand the products…

Dymo is an awesome brand the products do the job well, I've had my LT-100h for years and lasts to this day working, even soaked the thing in darn water on accident. These customers that leave a bad review because for example "they live to far away from the shops to pick up batteries" for the product they ordered that takes batteries..... can print themselves a 'STUPID' label and stick it to their forehead.

Date of experience: June 12, 2022

Reply from DymoOnline

Hi Matthew,

Thank you so much for this 5-star review, welcome to the DymoOnline community! We really appreciate you being a customer and supporting us, have a lovely day! :)

Kind Regards, Ally


Rated 5 out of 5 stars

Twin Turbo 450 is a game changer for small business.....

While looking at setting up a small business, I want the professional look without having to spend huge $$$. I have recently purchased a Twin Turbo 450 so I can load two different sized labels without having to constantly change labels. What a game changer. So simple and easy two switch between the two different labels. Just wishing that there were more variety in shapes etc for labels.

Date of experience: December 25, 2021

Reply from DymoOnline

Hi Maree,

Thank you for leaving us such a wonderful review and we are thrilled to celebrate you as part of our DymoOnline family. We especially love to hear that you continuously enjoy our experience. Our team was very happy to hear what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Have a nice day and Keep safe!

Kind Regards, Princes

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Rated 5 out of 5 stars

Speedy delivery of top-up labels

Website is so easy to use and you can live chat if you have any difficulties. I like to use the official Dymo labels with my printer and so I always order from these guys. Quick delivery considering it was Easter and I always look forward to the note that tells me who packed my order and the little bag of lollies. Keep up the great work!

Date of experience: April 19, 2022

Reply from DymoOnline

Hi Alexander,

The team truly appreciates your kind words and lovely review, I am excited to hear that you appreciate our website shopping experience and fast delivery. Our priority is customer service and we are ecstatic that we met that mark! Have a lovely day!

Kind Regards, Weng


Rated 5 out of 5 stars

Pretty good

Pretty good, pretty on time. Communication was alright throughout. No problems here. Nice that the team included some lollies in there. Really sweetening the deal.

Date of experience: September 06, 2022

Reply from DymoOnline

Hi Hayley,

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Kind Regards, Weng


Rated 4 out of 5 stars

Care Required To Choose Carefully - Still A Good Product

Using this product has shown no improvement in the last 48 years since I last owned this style of printer. Admitted that I'm older & less agile in the wrist for printing, I thought the purchase would have been easier to handle. I don't have massive print runs but if I did I would feel inadequate. Still well priced for it's operations. The LetraTag machine I own & used for 7 - 10 years is a more versatile option for most labelling (for me).

Date of experience: March 17, 2022

Reply from DymoOnline

Thanks for taking the time to submit a product review, and especially for the 4-star review 🙏
If there is anything further we can do to assist you with your purchase, even if it is just for guidance, please do not hesitate to reach out to us via the chat function on the Mega website.
Many Thanks
Hayley


Rated 5 out of 5 stars

10/10 Product, Service & Experience.

Such a great deal ! I’m so happy with my order. And also my customer service and experience.
And to think I was almost not going to go with Dymo Online - but when I received shocking customer service from a large retailer competitor; I knew that I would take my business here instead. Not only did Dymo staff call me to update me on my parcel, the packaging was super sweet and had lovely little touches. Thank you for considering the customer every step of the way. 10/10 will recommend.

Date of experience: August 20, 2021

Reply from DymoOnline

Hi Elly,
The team love hearing from our customers – especially when we were able to keep you informed and updated throughout the process. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your amazing review!
Kind Regards, Holly

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Rated 3 out of 5 stars

Some communication would be nice

The product was not in stock when I ordered it (which I knew at the time). But to improve on 3 star rating I would expect some pro-active communication on when I might expect it. The only correspondence I've received in the three weeks since I ordered it are multiple requests for ratings, so here it is.
(Edit - yes I did receive an email on 4 July from Mega Thing which went to spam. I ordered from Dymo Online and didn't make the connection)

Date of experience: July 17, 2022

Reply from DymoOnline

Thanks for taking the time to review us Adrian, really appreciate it. I can see our team emailed out on the 4th July to advise the Rhino 4200 was unfortunately on back order until mid-October. We had been advised of the unexpected delay due to a technical issue with the machines converting for use in Australia. We hope they are able to rectify it shortly so that we can get the machines out asap.
Let us know if anything we can do in the meantime.
Many Thanks
Hayley


Rated 5 out of 5 stars

Quick, good quality and value for money

I have a small business and have ordered the 4XL printer, as well as the parcel's scale and both of these pieces of equipment, work well for my small business needs. I have reordered the labels directly from DymoOnline, they are delivered fast and ordering is easy.

Date of experience: January 23, 2022

Reply from DymoOnline

Hi Tatiana,

We are incredibly grateful that you took the time out to leave us this review. We value customer feedback and we love being customer centric. It is customers like you that make our job amazing. We look forward to fulfilling orders again. Keep embossing and stay safe!

Kind Regards, Ally


Rated 5 out of 5 stars

Excellent All Round

Excellent web site, delivery, and goods exactly as expected and paid for. The Dymo Label Manager is excellent, type up the labels in Excel, import to the Dymo software, bulk printed. No more quirky key pads.

Date of experience: October 26, 2021

Reply from DymoOnline

Hi Michael,

We are thrilled to have you as part of the DymoOnline family! 🤩Thank you for sharing your kind words with us. It’s always humbling to hear how we’re able to make our customers’ experience valuable! Have a lovely day!

Kind Regards, Ally


Rated 5 out of 5 stars

Great experience

My Dymo and extra tapes arrived not long after I ordered. A pleasant surprise was the small bag of confectionary that came with it.

Ordering direct rom DymoOnline was a an easy and pleasant experience.

I am also very happy with my Dymo.

Date of experience: November 05, 2021

Reply from DymoOnline

Hi Michael,

We are thrilled to have you as part of the DymoOnline family! 🤩Thank you for sharing your kind words with us. It’s always humbling to hear how we’re able to make our customers’ experience valuable! Have a lovely day!

Kind regards, Weng

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Rated 5 out of 5 stars

DymoOnline website was user friendly and great service.

DymoOnline website was user friendly and very helpful. They kept me informed of the progress of my delivery and its arrival. The process from start to finish was professional, friendly and timely. I will definitely order from them again.

Date of experience: March 21, 2022

Reply from DymoOnline

Hi Loraine,

The team love hearing from our customers – especially when we were able to keep you informed and updated throughout the process. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your amazing review! :)

Kind Regards, Ally


Rated 5 out of 5 stars

Great customer service

Due to Covid, it is understandable that there may be a delay in delivery. DymoOnline was very responsive in addressing the matters instantly which gave me peace of mind that my goods are on the way.

Thank you for the great customer service!

Date of experience: September 26, 2021

Reply from DymoOnline

Hi Celine,

Thanks so much for taking the time to write this review, I am thrilled to hear that you appreciated our customer service response time and we were able to resolve your issue quickly. I would like to thank you for reaching out to us, and giving us the opportunity to make it right! Stay safe!

Kind Regards, Ally


Rated 5 out of 5 stars

Fast free shipping

I needed to purchase a Dymo Label printer and decided to order directly through DymoOnline, as they offered it as a bundle with the labels.

The printer arrived within a week – which is great, considering most of the other free shipping orders I've had from other businesses can take nearly 3-4 weeks during covid restrictions.

The printer itself was well-packed, easy to setup and use.

Date of experience: October 07, 2021

Reply from DymoOnline

Hi Cassandra,

Thank you so much for this 5-star review, welcome to the DymoOnline community! We really appreciate you being a customer and supporting us, have a lovely day! Keep safe always :)

Kind regards, Weng


Rated 1 out of 5 stars

Your carrier

Your carrier. Amerex, repeatedly told us they had attempted to deliver our parcel to our premises at 5A, 339 WILLIAMSTOWN ROAD, PORT MELBOURNE 3207. They never did. Instead, they stuck a card under the door of number 5, on the opposite side of the block of factories we are situated in and constantly claimed they had attempted a delivery. We will never again deal with any company that uses Amerex as a carrier due to their lying about their "attempted deliveries". We have still not received the goods.

Date of experience: February 26, 2022

Reply from DymoOnline

Thanks for the review Kim.
My apologies that you experienced some delivery issues with one of our courier partners, we will certainly share that feedback with them.
When ordering with us, please feel free to specify on the delivery instructions that you do not wish us to ship with Aramex, we'd be happy to ship with another courier at your request.
Many Thanks
Hayley

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Rated 5 out of 5 stars

When we contacted DYMO with regards to…

our LabelWriter not printing the representative we dealt with was very professional, friendly and helpful. All in all we were very impressed with the help provided and our problem was resolved.

Date of experience: July 04, 2022

Reply from DymoOnline

Hi Sue,

We are thrilled to have you as part of the DymoOnline family! 🤩Thank you for sharing your kind words with us. It’s always humbling to hear how we’re able to make our customers’ experience valuable! Have a lovely day!

Kind Regards, Weng


Rated 1 out of 5 stars

I wish I could write a positive review…

I wish I could write a positive review but I still haven’t received my product, tracking details or a response to my 3 inquiries. I still need the printer and haven’t been able to get any contact or updates and when I log into review my order it says no orders were placed though I have email confirmations and continue to get requests to review the product. Id love to change this review either some help with my order.

Date of experience: June 19, 2022

Reply from DymoOnline

Hi Maia
Thanks so much for your feedback.
We certainly hadn't forgotten about you, and please accept my apologies that it felt that way.
I have reviewed your order and can see your parcel left us on the 3rd June 2022 and is on its way to the US.
I'll have a team member email you directly with your tracking details and if you need anything further you can keep that email conversation open for further assistance.
Many Thanks
Hayley


Rated 5 out of 5 stars

So sweet

Not only was the ordering process a breeze but it only took 2 weeks to arrive. I live in the remote Kimberlys in WA. So we’re used to Long delivery times. And something not experienced in decades, the pkt of lollies in the box. Thank you. Took an old bloke back to better times. 🙏

Date of experience: February 07, 2022

Reply from DymoOnline

Hi Alan,

We are thrilled to have you as part of the DymoOnline family! 🤩Thank you for sharing your kind words with us. It’s always humbling to hear how we’re able to make our customers’ experience valuable! Have a nice day and keep safe! :)

Kind Regards, Princes